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Uni-Select Inc.: Store Manager

Uni-Select Inc.

This is a Full-time position in Uxbridge, ON posted January 28, 2021.

The Store Manager is fully accountable for the overall direction, planning and execution of all store related activities including financial results, customer satisfaction, safety, and employee engagement.

The Store Manager must coach, mentor, train and retain a knowledgeable team while providing excellent customer service by ensuring customer needs are met, complaints are resolved and service is quick and efficient.

ResponsibilitiesStrategic planning and execution to enhance the profitability, productivity and efficiency of the store including resource planning, budget development and managing efficienciesIncrease business by developing and enhancing relationships with new and existing customersResponsible for P& L, profitable sales growth and attaining store monthly, quarterly and annual performance objectives and continually identify and implement improvements to improve productivity and profitability; Analyze daily and weekly reports to identify issues, find resolution to problems, ensures improvement plans are developed and executed.Liase with all internal departments in supporting promotions, regional sales teams, flyers, SPIFFs, planograms, sponsorships and all key marketing campaignsMaintain service level requirements to customers, handle customer complaints effectively and call on customers as requiredComplete monthly internal store audits and participate in senior leadership audits of stores.Determine staffing requirements based on store needs.Identify opportunities to improve staffing utilization and manage overall payroll costsMaintain strict inventory controls (including cycle and full inventory counts) on all product movements inbound and outbound to minimize product shrinkageContinually identify and implement process improvements and efficiency enhancements to improve productivity levels and profitabilityCoordinate facility maintenance, execution of standard operating procedures, security and distribution of goodsEnsure housekeeping, branding, product merchandising, cleanliness, safety, health and environmental compliance is included as part of everyday activitiesProviding support for the collection of Accounts Receivables of their store’s customersLead and manage a high performing team, including recruiting, hiring, on boarding, training, motivating, recognizing, and managing performanceCoach, mentor, train and retain a knowledgeable teamEnsure compliance with provincial legislation and all established company policies and proceduresSell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.

Develops relevant industry expertise to understand local market trends, customer opportunities, competition and build strong community relationships.Schedule workforce to ensure business and customer needs are metHas the knowledge and ability to perform all positions and shifts if needed.Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper BrandOther duties as assignedQualificationsDiploma or Degree in business or related field preferred; equivalent combination will be consideredPrevious Store Management experience in an automotive aftermarket industry preferredExtensive product knowledge or the ability to obtain product knowledge General business acumen, including understanding of P& Ls, key drivers and reports Proficiency in Microsoft Office – Word, Excel, Outlook, PowerPointExperience with outside sales is an assetHolds a valid driver’s licenseDemonstrated customer service orientation with a high level of urgency and consistencyStrong leadership competencies including people leadership and team building to support growth and developmentInventory control and product delivery experience is an assetExperience training team members and providing feedbackExcellent interpersonal, written and verbal communication skillsAbility to influence and build relationships at all levelsStrong analytical and problem solving skillsCapacity to multi-task and work in a fast-paced environmentAbility to create a positive, safe and healthy work environmentRequired to work the hours necessary to open and/or close the store.
·Extensive standing, walking, pushing and reaching.
·Need full range of motion for reaching, bending and stooping.
·Occasional lifting of heavy equipment of up to 50 pounds.Exposure to adverse weather conditions, chemicals, odors, dirt and dust
·Championing Execution
·Taking Ownership
·Building and Maintaining Relationships
·WOW The Customers
·Leading as a CoachBuilding effective Teams