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TPS Change Management Lead

BMO Financial Group

This is a Contract position in Toronto, ON posted March 10, 2021.

Address:

100 King Street West

Job Family Group:

Strategy & Change

TPS Change Management Lead

Workforce Effectiveness Change Management is responsible for providing leadership & direction through a structured process to guide, communicate, document, and implement strategies to effectively manage change across Treasury & Payment Solutions products and service portfolios for Business, Commercial, Corporate Finance and Capital Markets clients in the United States and Canada.

The Business Change Readiness Lead is responsible for supporting the development and implementation of strategic change initiatives aligned to the Treasury and Payments Solutions strategy.  The main focus of the role is to provide change leadership support and collaboration with client facing internal workforce teams as well as clients in order to conduct impact analysis, assess change readiness, and ensure successful implementation & adoption of change to deliver a differentiated and effective client service experience.

The Business Change Readiness Lead will work with the Senior Manager, TPS Change Management and TPS stakeholders to support the rollout of change by ensuring that training materials, communications, and resource support materials meet the business’s needs and that rollouts are integrated and properly sequenced in order to ensure a seamless customer experience.  This role will also assist with the tracking of post-implementation impact of initiatives to ensure they achieve the desired strategic objectives.

ACCOUNTABILITIES

Change Impact Assessment

  • Act as change agent liaison aligned with the client facing internal workforce teams to facilitate and evaluate impact of TPS initiatives, define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices
  • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change
  • Help identify resourcing impacts and anticipated points of resistance, and create plan to mitigate challenges
  • Collaborate and partner with internal client facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on the people, processes, and technology as well as identify any associated risks of the change

Collaborate with initiative owners & partner teams to develop & implement change strategy

  • Partner with TPS change managers to provide input into initiative change strategies regarding the level of impact of the change and ensure required change deliverables are documented
  • Partner with TPS Communications and Sales Enablement teams to provide input into change deliverable tasks and to assist with execution of required deliverables
  • Partner with TPS Learning team to define the optimal training approach for the teams and to provide facilitation support where needed
  • Partner with leadership team to understand their specific change efforts and provide input into ongoing initiative reporting to ensure transparency and effective planning against other initiatives
  • Support the development of change materials, including FAQs, job aids, process flows, and procedures to successfully meet the team’s training needs both during the rollout of new initiatives as well as post-implementation and that updated versions are available in a centralized library easily accessible to the team
  • Ensure that business as usual is maintained during the transition and the changes are effectively integrated into the business
  • Represent client facing internal workforce teams on project team status and change meetings as well as part of monthly initiative review meetings
  • Represent the interests of the client facing internal workforce teams when working with technical resources on major improvements
  • Prioritize processes for review based on the expected impact to the team

Continuous improvement & efficiency opportunities

  • Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps or harmonize processes    
  • Support the identification of continuous improvement and training opportunities related to current processes and supporting the rollout of change of new products and/or services
  • Identify continuous improvement opportunities to the overall TPS Change Management playbook processes to reflect lessons learned that provides for an improved change process for our client facing internal workforce teams
  • Provide change management leadership and guidance in establishing effective change discipline across the teams
  • Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives

QUALIFICATIONS

Knowledge

  • Bachelor’s degree required
  • 3+ years of relevant working experience, specifically in change management or communications
  • Experience with internal or external change management frameworks
  • Experience with developing and executing plans to support employee preparedness for change initiatives
  • Working knowledge of Treasury Products and Services is preferred
  • Experience building relationships
  • Experience in project planning and problem solving
  • Strong attention to detail

Skills

  • Skilled in understanding the impact of a change, and how to plan for effective transition
  • Skilled in planning, coordinating, tracking, and controlling different parts of a complex project 
  • Ability to manage multiple priorities, be adaptable, meet tight deadlines, and willingness to learn from mistakes
  • Able to operate in an ambiguous environment and turn technical information into meaningful messages and communications
  • Able to influence project team in order to have specific impact or effect
  • Strong problem solving and analytical skills
  • Strong attention to detail
  • Strong communication skills both written and verbal
  • Team player, collaborates with others to achieve team goals
  • Strong MS Office Suite Skills, specifically PowerPoint & Excel

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.