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Soul Foods Group: Area Manager

Soul Foods Group

This is a Full-time position in Ottawa, ON posted March 2, 2021.

We are looking for our next great Area Manager to lead a great team of engaged Restaurant Managers in Ottawa and Kingston, Ontario.Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell.

Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience.

Importantly, we’re devoted to our employees around the globe and the unique culture we’ve built, where pride is infectious and translates to satisfied guests at each of our restaurant locations.As a leader in the market, the Area Manager will need to deliver on 3 main areas: Team, Customer and Profit.The cornerstone of the AM’s role is to spend two-thirds of their time conducting structured and tailored restaurant visits in which they coach and direct Restaurant General Managers to improve the Guest Experience, team experience and overall profitability.Overall responsibilities include: Guest Experience
·Ensures all locations are focused on delivering highest level of Guest Experience.
·Manages escalated Guest complaints to ensure satisfactory resolution.

·Coaches RGMs to ensure their teams are focused on Guest Experience.
·Conducts structured and tailored restaurant visits to coach against improving the Guest Experience Manages KPIs
·Aligns all locations to successfully manage business to deliver sales and profit.
·Conducts P& L reviews with RGMs.
·Coaches and assists RGMs to identify and leverage sales growth opportunities Employee Experience
·Recruits and selects top management talent to ensure that all restaurants are at optimum management structure.
·Works with HR to ensure all management is fully trained and certified.
·Continuously provides development opportunities for restaurant management teams.
·Monitors RGM recruitment efforts to ensure efficient, effective recruitment of team members.
·Manages RGMs to ensure that all team members have received required training.
·Participates in dispute resolution and investigations, as required.If this sounds like the perfect fit for you, send us your resume for consideration.Soul Foods Group is committed to fair and equitable recruiting practices.

Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.