Assistant Store Manager

At Lowe's Canada, some 26,000 associates let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service close to 475 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot and Dick’s Lumber banners are always looking for dedicated associates to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, and to grow and evolve with our welcoming family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

The Assistant Store Manager is committed to achieving RONA’s service standards and maximizing sales and gross margin while providing the customers with the best shopping experience possible. As well, the Assistant Store Manager is responsible for providing effective day to day management and leadership on the sales floor and is continually interacting with customers and employees. The Assistant Store Manager – Sales encourages professional relationships with our contractor and installs customers and fosters customer loyalty and growth while maintaining a high level of customer service and unity.

RESPONSIBILITIES include but not limited to:
Sales
Clearly outline and communicate sales objectives and expectations to all team members on a daily basis
Motivate and influence sales performance with positive feedback and recognition
Build strong and lasting relationships with our retail, professional and commercial customers, Outside Sales, DDC, etc
Lead by example and initiate contact with every customer. Guide customers to departments and provide products and services
Service
Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
Ensures maintenance of RONA’s customer service standards – 10’ Rule etc.
Demonstrates and encourages RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same
Training and Development – Staff Development and Coaching
Provides opportunity for training, including vendor demos, and follows up on RONA training programs
Educates team members on the Contractor Sales department and benefits of a commercial account to the customer and the business; encourage and reward team members for referring contractors to contractor sales
Ensures team members are fully trained on sales and service techniques
Store Operations and Recruitment
Oversees and maintains RONA’s Store Operational Standards, Commitment to Service and Initiatives.
Communicates store priorities to manager direct reports and floor staff and plans for implementation and action; follows up as necessary
Develops, with the Store Manager, the annual operations budget; works with store management team to control expenses through monitoring of labour, inventory and overhead, and other store expenses
Delegates tasks, initiatives, and follows up to ensure completion

• Minimum 3 years in a leadership role – proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
• Customer service experience is an asset
• Ability to motivate, train, and coach others to a higher level of success and accountability
• Flexible availability based on store needs (includes evenings and weekends)
• Proficient computer skills and basic math skills
• High sense of urgency and drive; able to set priorities and deliver results within deadlines
• Basic understanding of finance
• Positive attitude and proven ability to lead the team in a culture of sales and service
• Ability to take full control of their responsibilities and initiate and execute
• High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others
• Exemplary listening, communication and interpersonal skills