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Dispatch Operations

TSI Group

This is a Contract position in Ont, ON posted August 17, 2020.

The main focus for this individual will be the day-to-day planning, implementation and coordination of customer transportation requirements, as well as, effective carrier utilization and competitive rate analysis.

Responsibilities: § Day to day responsibilities of dispatch operations including scheduling pickup and delivery appointments, dispatching loads, track shipments and take orders from customers § Handle regular driver calls for arrivals and departures § Source available carrier network to meet day to day customer requirements § Learn and confirm carrier selection meets customer compliances, i.e.: CTPAT, Insurance § Coordinate and track all shipments, and supply BoL’s and any other required shipping paperwork § Ensure proper paperwork is prepared and provided to all parties such as customs brokers, transportation companies and accounting department § Become familiar with hours of service regulations § Develop and maintain strong relationships with vendors and carrier partners § Track operational information flowing into head office from various sources and locations, and ensure accurate and timely entry into the operating platform TEDS Experience, Qualifications & Attributes: § Post-secondary education and previous experience an asset § Knowledge of Canadian and USA geography § Have an interest in learning LTL, TL, Flatbed and Over-Dimensional dispatch § Work as a team player with other CSRs, and also independently § A general understanding of transportation and logistics would be beneficial § Strong computer skills and ability to learn Microsoft Office and dispatch platform, TEDS § Ability to problem solve and multitask § Excellent written and verbal communication skills § Strong organization and time management skills § Excellent interpersonal skills complimented by a friendly personality to help maintain and build relationships with customers and carrier base § Customer-oriented with the ability to effectively follow up § Achievement-oriented self-starter, with ability to excel in a fast-paced environment § Excellent team player