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Senior UX/UI Designer

Telus Communications Company

This is a Contract position in Toronto, ON posted February 24, 2021.

Create awesome experiences for our customers.


Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/Business and the My TELUS app.

Our team includes a passionate group of strategists, designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

TELUS Digital is seeking a Senior UX/UI Designer to deliver world-class experiences to our customers. The ideal candidate will demonstrate knowledge of tactical elements of user-centred design. You demonstrate a developing strength with interaction design fundamentals, including information architecture, screen flows, application design, customer journey mapping, and content design.

As a Senior UX/UI Designer supporting B2B My TELUS, you will be collaborating with an internal project team to design self-serve experiences tailored to our business wireline customers, enabling them to easily view and manage their services online.

Here’s how

  • Work with Product Owners to determine business requirements
  • Lead user flow, user story, empathy and journey mapping exercises with fellow team members and stakeholders
  • Communicate with developers throughout the project cycle, working together on creating a seamless user experience by wireframing solutions, discussing requirements, and finalizing visual designs
  • Craft, review and understand the holistic end-to-end user experience
  • Ensure design and copy are in sync at all times by working with our content strategy leads
  • Work with our TELUS Design System to execute and finalize visual designs and collaborate with the TELUS Design System team to develop new features and functionalities
  • Apply the TELUS brand standards across all design work
  • Use a variety of user research tools and techniques to validate design decisions; hear directly from our users by organizing usability testing sessions and working alongside our user research and analytics teams to gain deeper insights from our customers
  • Ensure that the digital customer experience for those using assistive technologies is considered at all times.
  • You will work with our accessibility tools to ensure all accessibility standards are met

You’re the missing piece of the puzzle

  • The capability to act as practice lead for the team
  • Leverage skills in research, user testing, UX and web analytics to meet our varied customer needs as well as our business outcomes
  • The ability to contribute to the development and improvement of the TELUS design system guidelines
  • Effectively and efficiently leads project team through design discussions
  • Anticipates well and formulates comprehensive responses to difficult questions
  • Develop strong relationship with TELUS stakeholders and vendors to build understanding of the value design plays in the customer experience to help drive engagement and conversions
  • Champion data over opinion and work with other practice leads to deliver a unified strategy
  • Clearly articulate design and user experience alternatives

Great-to-haves

  • Stretches team perspective – faster, broader, deeper insights into issues and potential ramifications
  • Ability to use multiple sources of information to identify if a problem is a design problem or related to larger enterprise / business issues

About TELUS Digital:

  • We want to work with people who:
  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas
  • Flexible work hours in a central downtown location
  • A welcoming, relaxed office with a casual dress code
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.