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Pre-sales Support Specialist – Networking & Security

Compugen Inc.

This is a Contract position in Richmond Hill, ON posted February 3, 2021.

Position:  Pre-sales Support Specialist – Networking & Security Location:  Richmond Hill, Ontario
Job Id:  1977 # of Openings:  1  About CompugenCompugen is one of Canada’s largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference. Pre-Sales Support Specialist – Networking & SecurityWe are looking to augment our Technical Sales team by adding an Advanced Solutions Networking Specialist on a full-time basis. This is a technical position and this individual will support the sales team efforts in improving sales and customer satisfaction by ensuring configurations, quotes, orders and customer queries are addressed in a timely manner. Responsibilities:•Provide pre-sales technical assistance to customers – answering technical queries and perform research when answers are not immediately available•Provide pre-sales quotes to customers in a timely manner and within defined SLA’s•Successfully promote and sell Compugen as a full service, benefited IT systems integrator•Check purchase orders for accuracy against the quote or standards before expertly expediting them through the system•Assist in the design & configuration of Network solutions for customers, independently and in collaboration with Networking & Security Practice Solution Specialists•Assist the Senior Networking Solution Specialists with developing customer solutions and proposals•Maintain and develop a high level of knowledge of new technology and the company’s solution offerings Qualifications•2+ years’ experience in presales  Networking solutions leveraging: Aruba, Cisco, etc..•Pre-Sales Technical Certifications/experience with the above manufacturers would be an asset•Knowledge of tools such as HPE OCA is an asset and Cisco CCW•Completion of a college diploma or university degree in Computer Science or equivalent work experience•Strong knowledge of Excel – regular use of pivot tables & vlookups•Able to work in a fast paced environment managing multiple projects simultaneously•Attention to detail and communication skills at all levels within the organization and with customers•Experience working in a VAR or a systems integrator would be beneficialNote that the location of the individual may also reside in Ottawa   Equity StatementConsistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs  
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