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Silver Cross Kitchener: Client Care Coordinator

Silver Cross Kitchener

This is a Full-time position in North Dumfries, ON posted February 1, 2021.

Job DescriptionWe are seeking a Client Care Coordinator to join our team!The Client Care Coordinator reports to the Store Owner while working in a fast paced 9-5 customer support and administration data entry role.You will greet showroom visitors, answers phones, provides efficient courteous sales consultation, customer service, work closely with the sales team as data entry support for ADP (Assistive Devices Program) application submission/follow up and other store related duties as necessary in the day to day operation of Silver Cross Kitchener.Knowledge of home healthcare and the Assistive Devices Program and asset.Responsibilities:Opening and closing store as required (Monday to Friday 9-5)Provide information about the products and servicesTroubleshoot and resolve product issues and concernsDevelop and maintain a knowledge base of the evolving products and servicesShowroom sales, appropriate product matching and demonstrations for customers based on their needsTelephone sales and service with clients and healthcare professionalsTrack multiple projects (ADP reports, client appointments, rentals, schedule installations with equipment technicians, etc)Create quotations, process client invoices, take paymentsDocument and update customer records in Salesforce based on interactions​Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills (Fluent in English)Home Healthcare experience an asset Company DescriptionBruce and Beverly Lockie own and operate this location.

Also here to serve you are Michael, our Mobility & Accessibility Consultant, Jaxon the Mobility Technician, Diana in Customer, and Auston, Nick, and Jordon in service and lift installation.Silver Cross Kitchener provides sales, installation and service of mobility equipment proudly serves Kitchener, Waterloo, Guelph and the surrounding areas.

Our showroom is located on Lancaster Street.

We’re open 9 a.M.

to 5 p.M., Monday to Friday, but we are also available by appointment for your convenience and offer free in-home consultations.