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Tata Consultancy Services: Technical Analyst

Tata Consultancy Services

This is a Full-time position in Kitchener, ON posted January 31, 2021.

Role and Responsibilities Analyze and execute ongoing operational services required to implement, support and maintain a stable and scalable technology portfolio aligned with business goals and enterprise and Technology Solutions (TS) standards.

Work collaboratively with stakeholders across business and technology teams seeking opportunities to improve quality of service and demonstrate commitment to operational excellence for all deliverables.

Ensure alignment with management direction and decisions through communication of status and issues in a timely manner.

Assist in the evaluation, implementation and reporting of new services, solutions and appropriate SLA and KPI metrics ensuring compliance with relevant standards, practices and policies Deliver team specific services by ensuring timely resolution of incidents, problems and requests within appropriate SLA’s ensuring compliance with relevant standards, practices and policies Work with business and quality assurance testers to create and review test cases and their results, assist in troubleshooting on failed test cases.

Creating and running query’s using Hue to meet business needs Working with Third Party Vendor to ensure data accuracy and timeliness for reporting to IBC, RSP and GAA Creating and supporting enterprise and data services governance policies and procedures, as an example ensuring meta data is documented and published Plan and prioritize tasks to ensure effective and efficient delivery of service for the technical area of specialty and ensure adequate resource coverage to meet business demands Monitor services and perform trend analysis to take proactive steps to action unnecessary customer impacts and escalate as appropriate Eliciting requirements working with business and technical teams.

Where requirements have been completed validate accuracy of requirements for each area of delivery and confirm outcomes have met the requirements Stay abreast of industry standards and practices for area of technical specialty and share experience and learnings with team members Build relationships with business and TS partners across all teams and work collaboratively to identify solutions and resolve any variances from stated business objectivesMust Have: Analyze and execute ongoing operational services required to implement, support and maintain a stable and scalable technology portfolio aligned with business goals and enterprise and Technology Solutions (TS) standards.

Work collaboratively with stakeholders across business and technology teams seeking opportunities to improve quality of service and demonstrate commitment to operational excellence for all deliverables.

Ensure alignment with management direction and decisions through communication of status and issues in a timely manner.

Assist in the evaluation, implementation and reporting of new services, solutions and appropriate SLA and KPI metrics ensuring compliance with relevant standards, practices and policies Deliver team specific services by ensuring timely resolution of incidents, problems and requests within appropriate SLA’s ensuring compliance with relevant standards, practices and policies Work with business and quality assurance testers to create and review test cases and their results, assist in troubleshooting on failed test cases.

Creating and running query’s using Hue to meet business needs Working with Third Party Vendor to ensure data accuracy and timeliness for reporting to IBC, RSP and GAA Creating and supporting enterprise and data services governance policies and procedures, as an example ensuring meta data is documented and published Plan and prioritize tasks to ensure effective and efficient delivery of service for the technical area of specialty and ensure adequate resource coverage to meet business demands Monitor services and perform trend analysis to take proactive steps to action unnecessary customer impacts and escalate as appropriate Eliciting requirements working with business and technical teams.

Where requirements have been completed validate accuracy of requirements for each area of delivery and confirm outcomes have met the requirements Stay abreast of industry standards and practices for area of technical specialty and share experience and learnings with team members Build relationships with business and TS partners across all teams and work collaboratively to identify solutions and resolve any variances from stated business objectivesNice to Have: Integration of multiple data sources and databases into one system.

Understanding fundamental design principles behind a scalable application Strong experience in software / application design and development experience in a true Agile / Scrum / XP environment with proven skill and effectiveness in the use of Agile SDLC methodologies