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Intuit: Seasonal French Bilingual Tax Expert- Canada Remote

Intuit

This is a Full-time position in Hintonburg, ON posted September 29, 2020.

OverviewIf you have experience as a tax preparer, are highly motivated and have excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.

You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers.You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.TurboTax is the #1 best-selling brand of tax preparation software in Canada.

Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists.What you’ll bring3+ years’ paid professional tax preparation experience, using tax preparation softwareMinimum of 200-250 tax returns prepared, per tax seasonExperience providing support in a call centre environment a plusExperiencepreparing and supporting a varietyoffederal and provincial returns forindividuals, including student, pension, self-employed, rental property, investments, and foreign incomeWorkingknowledge of tax laws and taxconcepts, superior criticalthinking, and problem-solving skillsHighly technical with a strong understanding of computers and softwareExcellent written and communication skillsExperience preparing Quebec personal tax returns (TP1) considered an assetBilingualism (English/French, read/write/speak) considered an assetFlexibility in availability/scheduleFor internal use: tst CAN blHow you will leadThis is a virtual, seasonal, customer-facing position, providing tax advice for individual federal and provincial tax returns Reviews compliant and accurate individual federal and provincial tax returnsHelp customers as they work on their tax return with tax advice and researches and troubleshoots tax questions; communicates directly with customers, answering specific tax questions (written & verbally) Researches tax regulations to support advice and provides expert information on how to maximize their tax returnCreates high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertiseProactively seeks out and delivers the right answer for each customer; utilizing and leveraging government websites, professional resources, and team expertise and translating into everyday language for customersApply defined practices, procedures and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesReviews deliverables with supervisor to assess understanding and accurate/compliant guidance