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E-Commerce Specialist

Chervon North America

This is a Contract position in Ont, ON posted August 16, 2020.

Position: E-Commerce Specialist (Canada) Company info: Chervon Canada Reports to: General Manager Supervises: N/A Has Contact with: Cross-company contact: North American and China Global Corporate Headquarter Estimated Start Date: September 1, 2020 Work Location: Mississauga office (Note: All Health and Safety protocols are adhered to) Job Type: Full Time Benefits: RRSP match, life Insurance, EAP & monthly health insurance stipend provided Compensation: Competitive package Education: A bachelor’s degree preferred Experience: E-Com/digital marketing experience with major retailers including Lowe’s, Walmart, CTC and Amazon; sales experience and/or interest in power tools/ outdoor power; and experience with Oracle and SalesForce are helpful.

Strong communication skills are a must.

Travel: Approximately 10% of position involves travel in North America (Headquarter office in Naperville, various trade shows, International trip to China headquarter, when entry allowed).

Languages: Fluent in English, and French is a big asset Other: Must be eligible to work in Canada and travel internationally (valid driver’s license and passport) Company Profile HR Options is providing recruiting support for Chervon.

Chervon has always been committed to helping build a better world by building better tools.

We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment.

With world-class R&D, testing and manufacturing capabilities; collaborating sales & marketing groups; industrial design professionals and service teams throughout the world, we are able to provide satisfying solutions that meet or surpass our customers’ expectations.

Today, Chervon-built products are sold by more than 30,000 stores in 65 countries.

We pride ourselves on being a TOP 10 player in the global power tool industry.

Chervon is looking for an E-Commerce Specialist to work from Chervon’s small Mississauga office.

The successful candidate will have an entrepreneurial spirit, is not afraid to roll up their sleeves and is someone who enjoys working with diverse colleagues across North America and internationally.

Summary of Responsibilities The ECOM Specialist will report directly to the General Manager.

The focus of the ECOM Specialist role is to: Align online sales strategies to expand and grow Chervon’s ECOM business across multiple platforms; Build and maintain strong relationships with different Category Merchants, understanding their needs and preferences by presenting them with product to help grow their business as well as ours; Propose and execute promotional campaigns; follow-up on results and share results with different internal teams; Work with Chervon’s marketing and digital marketing teams to help advertise products and promotions; Handle the daily management of the different ECOM portals and Supply Chain applications, including but not limited to: onboarding and maintenance of existing products and vendors to develop brand loyalty; Prioritize projects while providing an outstanding positive customer support experience to those who contact Chervon.

Essential Duties & Responsibilities Subject matter expert for ECOM platforms – systems, processes and programs; Canada expert for Content Serve – our repository of digital assets; Monitor, assess and actively manage ECOM business to growth; Inventory planning: Coordinate across multiple teams for Forecasting and Inventory Management; Onboarding new products across our different vendor portals; Work closely with internal stakeholders in managing launch and promotional cadence; Maintenance of existing products on vendor portals for brand alignment; ensuring our product is presented in a way that is visually appealing and easy to navigate; Catalogue and detail page management including monitoring for content change and any reviews-related tasks or issues; Monitoring relevant competitive activity in ECOM space – identify new opportunities and ideas; Inspecting landing pages; product information and other pertinent web-related systems; Managing ECOM orders from start to finish and assist in troubleshooting in collaboration of our orders desk and Operations team on any issues and assisting with PO updates; Create and update weekly reports for the Sales team on ECOM performance; Other special projects as assigned to support Canada office business initiatives.

Job Requirements English (Bilingual French preferred); E-commerce platform experience; Willing to take initiative, ask questions and suggest improvements; Possess a high level of competency as it relates to details and accuracy; Ability to work independently within a fast-paced team environment; Possess excellent verbal and written communications via phone, text and email.

Required Education and Experience: Bachelor’s degree preferred; ECOM experience with major retailers including Lowe’s, Walmart, CTC and Amazon; Sales experience in related categories preferred (Power Tools/ Outdoor Power); Strong phone etiquette; experience with Microsoft Office & ORACLE; Good communication and interpersonal skills within all levels of an organization.

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.