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Adecco: Member Relations Officer- Bilingual


This is a Full-time position in Ottawa, ON posted September 10, 2020.

Adecco is recruiting for a Member Relations Officer for a permanent full-time role.

our client located in Ottawa, On.The Member Relations Officer will have the following responsibilities:Respond to enquiries from members, process their requests in a timely fashion, and escalate issues to senior management when appropriate.Analyze member data and provide briefings on member relations issues to senior management and the Board of Directors as required.Maintain membership-related technological systems (i.E., Customer Relationship Management (CRM), Membership Management System) and, act as an ambassador representing members’ interests to technological providers.Support the Manager, Communications and Membership and members of senior management with member-related information and data.Support the finance department with billing-related enquiries.Work with the Communications team on materials and programs to recruit and retain members.Draft promotional materials and web content related to stakeholder relations and member services.Respond to non-members seeking information about membership.Undertake research in areas such as identifying new members, member retention and renewal, member satisfaction surveys, member needs assessment and competition analysis.The Member Relations Officer must meet the following mandatory requirements: Post-secondary education, or equivalent experience in an office environment.3 years’ experience in a member or stakeholder relations role, ideally within a non-profit or industry association.2 years’ experience in database management with a high level of accuracy, efficiency and speed.French & English: excellent written and oral communication skillsAdvanced software skills including word processing, spreadsheets, slide presentations, database management, email and scheduling.Experience in forming strong, effective networks and managing systems for tracking and updating key organizational information.Knowledge of issues related to the humanities and social sciences and the academic or scholarly communities would be an asset.If you are interested in the Member Relations Officer, apply for our role by clicking on ‘Apply with Adecco’ button.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records