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Motion: Service Technician/Picker

Motion

This is a Full-time position in Kitchener, ON posted September 14, 2020.

Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all.Our purpose is to make life accessibleOur compassion and knowledge set us apart.

With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions.

We believe that providing people with comprehensive solutions empowers and fulfills us all.Our role is to careAs we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect.

If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment you will love being part of Motion.Who we needRight now, we are adding a Service Technician/Picker to our team in Kitchener.

We need someone who excels at customer facing work and is comfortable working independently, out of the store, tackling hands-on mechanical challenges.

This is a dual purpose role, as you will handle repairs and service as a Technician, but will also ensure our builders have the parts they need to assemble and build our custom equipment.As a Picker, you will also:Handle all loner and rental equipment.Properly clean all parts of our devices.Be prepared to assemble some equipment when required.Handle organization of all parts and equipment in our warehouse, and ensure chairs, lifts and devices are stored and kept in their appropriate place.Who you areYou can fix mechanical issues, and you want to learn more about replacing and repairing wheelchairs, and mobility equipment.

You are meticulous, organized, and can maintain a clean and well-managed work space for you and your team.

You can keep a meticulous record of the parts you used and the products you handled.

An empathetic listener, curious problem solver, and friendly communicator, you are willing to be on call evenings and weekends, and genuinely like to help people.

You are personable, and can make your clients feel comfortable and appreciated.

You are also dedicated to our mission of accessibility solutions for all.What you will doOur clients put their trust in Motion to ensure that their mobility devices are safe and functioning correctly.

Whether you are working at a client’s home, in a local facility, or at our care centre, you are ready to take on the ownership of solving problems to make life accessible.Diagnose and repair.

You will quickly learn how to repair wheelchairs, and custom mobility equipment, and thrive in an independent role.

This may include but is not limited to:Creating the service order and quote in our NAV system.Assessing and troubleshooting issues clients may be having with their device.Repairing manual and power devices and equipment.Help build.

You will help our builders with equipment assembly by laying out all of the parts they will need.

You might also be required to do some assembly on your own, so technical knowledge is important for success in this role.Deliver a Motion customer experience.

Our service technicians are the face of our company, delivering outstanding customer experiences every day.

Through honest, empathic, respectful, and friendly interactions with our customers, you will build trusting relationships.

You will ensure that their needs are met and that we meet our objective to make life accessible.Be flexible and mobile.

You will travel to different sites and client’s homes within a 70km driving distance.

You will also be required to work the occasional Saturday shift.Be a team player.

You are going to be responsible for helping your team, and you will need to be open to the possibility of taking on new tasks and challenges.

We are all in this together, and we are all working to support each other.

That means jumping in, rolling up your sleeves, and helping out as needed.Organize and maintain a large warehouse space.

Not only will you be expected to build and make repairs, you will also need assist in keeping the warehouse organized and clean.

All equipment needs to be properly stored, cleaned and maintained, so it’s ready to be assembled and sent to our customers.

You will help ensure the retail space is clean, and free of equipment, so that we can better serve our in-store clients.What you bringTechnical skills.

You have previous experience in a customer service role and exposure to using diagnostic tools and completing mechanical repairs.

An interest in or knowledge of mobility products is beneficial.

Exposure to Navision or other ERP systems is considered an asset.

An avid troubleshooter, you are innovative and efficient in your approach to solving problems.Empathy and compassion.

To provide our clients with the best Motion customer experience, we need someone empathetic to our client’s needs and circumstances.

You can navigate any situation in a friendly, professional, and compassionate manner.

You can make anyone feel comfortable, and will work with them to understand their specific needs.

Your clients will range in age, from pediatric to geriatric.Additional must-have requirements.

You can lift up to fifty (50) pounds to move or repair equipment and devices.

You have a valid Class 5 driver’s license and clean driving record; travel to client sites is occasionally required; however, you will be provided with a company vehicle for this.

You have a clean criminal background check and are bondable.Why join?

We are MotionAt Motion, we’ve undergone a recent transformation, and we think that’s exciting.

With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving, and strength.

Joining us now is a chance to be part of that momentum, a chance to make an impact in people’s lives, and help create a company environment you believe in.Thank you for taking the time to consider joining us.

If you want to be part of our team, express your interest here.Protective measures for COVID-19As an essential service, business continues to operate during the global pandemic.

This means technicians are still entering clients homes and interacting with others.

During these times, we are working hard to ensure the safety of our employees and customers.

We have added the following safety measures to their day-to-day operations:All technicians are provided with full personal protective equipment, including face shields, gowns, masks and gloves.All clients and employees are screened ahead of home visits to prevent contact with those who may have been exposed to COVID-19.Technicians are expected to work in the office when they are not out making repairs, therefore all locations and warehouses are disinfected regularly and thoroughly.

Safe physical distancing if also practiced at all locations.Continuously monitor the on-going situation and update policies as needed.

Motion is an equal opportunity employer.

We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

If you are a person with a disability and require assistance during the application process, please contact us.