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Motion: Field Service Technician


This is a Full-time position in Ottawa, ON posted September 1, 2020.

Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all.Our purpose is to make life accessibleOur compassion and knowledge sets us apart.

With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions.

We believe that providing people with comprehensive solutions empowers and fulfills us all.Our role is to careAs we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect.

If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment you will love being part of Motion.Who we needRight now we are adding a Service Technician to join our team inOTTAWA.

We are looking to hire a Service Technician who shares our passion for enriching the lives of the clients we work with.Who you areWhether you have worked in the rehab and mobility space in the past or are looking to jump headfirst into a new career, this is an opportunity for someone who doesn’t like to be stuck behind a desk.

Someone who can fix technical and mechanical issues with wheelchairs and other mobility equipment and who genuinely likes to help people.

An empathetic listener, curious problem solver and friendly communicator, you are able to provide an outstanding customer experience for every Motion client.What you will doOur clients put their trust in Motion to ensure that their mobility devices are safe and functioning properly.

Our service technicians serve our clients by providing on-site and in-home repair and set-up for mobility devices, from walkers to wheelchairs to stair lifts.Diagnose and repair.Working with our Care Centre, you will deliver, install and repair custom mobility equipment across theOttawaand surroundingarea.

This may include but is not limited to:Assessing and troubleshooting issues clients may be having with their deviceRepairing manual and power mobility devices onsite and in-storeRepairing electrical systems within the mobility deviceProgram and set-up basic power and mobility equipmentInstall and repair elevating products and solutionsDeliver a Motion customer experience.Our service technicians are the face of our company, delivering outstanding customer experiences every day.

Through honest, empathic, respectful and friendly interactions with our customers you will build trusting relationships.

You will ensure that their needs are met and that we meet our objective to make life accessible.Be flexible and mobile.You will spend your days traveling to different sites and client’s homes within the surrounding region.What you bringTechnical Skills.You have previous experience with mechanical or manufacturing diagnostic tools, dispatch scheduling tools and/or knowledge of Home Medical Equipment.

Knowledge of elevating, mobility products would be considered an asset.Analytical skills.An avid troubleshooter, you are innovative and efficient in your approach to solving problems.Empathy.To provide our clients with the best Motion customer experience we need someone who can be empathetic to our client’s needs and circumstances.

You can navigate any situation in a friendly, professional and compassionate manner.Willingness to learn.You thrive in an environment where you work with your hands and are able to pick up new skills quickly.

Through mentorship and training, we will provide you with all the tools and resources to be successful as our new Service Technician.

As you master your role you can grow your career as a Senior Service Technician, Sales Consultant or other Client Care roles at Motion.Additional must have requirements.You are able to lift up to fifty (50) pounds in order to move or repair equipment and devices.

You have a valid G class driver’s license and clean driving record; travel to client sites is required however you will be provided with a company vehicle.

You have a clean criminal background check and are bondable.

Must be available to work until 7PM and Saturdays.Why join?

We are MotionAt Motion, we’ve undergone a recent transformation and we think that’s exciting.

With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving and strength.

Joining us now is a chance to be part of that momentum; a chance to make an impact in people’s lives and help create a company environment you believe in.Thank you for taking the time to consider joining us.

If you want to be part of our team, express your interest here.Motion is an equal opportunity employer.

We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

If you are a person with a disability and require assistance during the application process, please contact us.