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Product Manager, Health & Dental

Manulife Financial Corporation

This is a Contract position in Waterloo, ON posted June 3, 2021.

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

As the original business unit at Manulife, Individual Insurance has a history of protecting Canadians for more than 130 years. We have been actively leading the modernization of insurance in Canada across the most comprehensive product shelf in the industry with life, health & dental, travel insurance and living benefit portfolios, and we are deeply committed to Manulife’s bold transformation into a digital, customer-centric market leader.

As part of the Individual Insurance Health & Dental Product Management team, the Product Manager works to have a deep understanding of our products, customers and partners.  The Product Manager will lead day-to-day product management activities, executing our health & dental roadmap, monitoring and servicing our in-force blocks of business, and leading product research, design and development of our roadmap to ensure we have a highly competitive, attractive and sustainable product shelf.

In this role you will:

  • Drive and shape our heath & dental product shelf and roadmap, by providing options and specifications that are based on thorough research, and lead the efforts to execute it with excellence (testing, impact assessments, measurement, etc.)
  • Focus on delivering the highest value for our customers with the simplest design
  • Act as a subject matter expert on health & dental product offerings – plans, benefits, features, contracts, conditions, applications, schedule of benefits, etc. and ensure strong maintenance with our product documentation team
  • Dedicate time to effectively coach and mentor junior team members
  • Handle inquiries and/or issues from internal stakeholders (claims, contact centres, sales, etc.), and resolve problems, identifying and implementing appropriate process or service improvements
  • Gather and maintain competitive information on our product offering and pricing position
  • Lead in-force product renewals for internal stakeholders including all aspects of product features, product/contract wording, delivery processes, performance, pricing and profitability
  • Actively engage in industry education and legislative governance teams
  • Partner with the account management and marketing teams to support development, compliance, and maintenance of marketing collateral materials and key messaging
  • Research new approaches to innovate, automate, accelerate and overall improve the customer experience, whether that is through our direct to consumer, sponsor, or advisor distribution channels

We are looking for someone who has:

  • Undergraduate degree (Health Sciences, Business or Finance fields as assets)
  • Min. 6+ years of relevant work experience
  • Min. base level understanding of health and dental plan benefits
  • Min. base level understanding of product management
  • Any of the following bonus assets/experience: health & dental industry experience/designations (individual or group insurance), Manulife health & dental systems experience, Powerpoint intermediate/advanced user, Excel and/or Power BI intermediate/advanced user, familiar with pricing principles/risk and profit implications, product owner and/or Agile experience, Manulife Affinity Markets experience, human-centered design (HCD)

And someone who is:

  • A fast learner
  • Accountable
  • Analytical, can solve problems and can handle complexity such as the varying provincial plans in the health & dental industry (includes numerical analysis)
  • Logical and can balance conflicting benefits such as financial vs. customer experience vs. risk
  • An exceptional communicator, both oral and written, can influence when necessary and can produce a sound business case
  • Excellent with relationships
  • Organized, good with details, and can prioritize competing asks
  • Empathetic
  • Team-minded and collaborative, but can also self-manage and deliver quality work independently
  • Happy to have fun at work!

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.


Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.