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Client Services Specialist


This is a Contract position in Ont, ON posted August 17, 2020.

Position: Client Services specialist Location: Mississauga, Ontario Role: Permanent, Full-time DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers.

We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies.

We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors.

Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask.

And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

Job Description You will deliver highly effective direct marketing campaigns on time for domestic markets.

A direct marketing background with understanding of data manipulation and logic programming for variable print is a must have for this position.

You should also have an understanding of offset and digital print specifications.

Knowledge of Canada Post regulations is required.

As the primary account contact, you will be liaising with clients, agencies and internal departments from start to finish on all projects.

From assisting with creative development to complete work back schedules and following up with job analyses after completion as needed.

You will review all instructions, QC all lettercopy and print proofs, review audits and coordinate data file transfers.

You will also be required to establish and maintain quality control standards and check points to ensure work is completed according to standards and customer specifications.

Several years’ experience prepares you for this challenge, as well as effective interpersonal and communication skills and a strong desire to succeed.

You have a sense of humor, an eye for detail, the ability to remain calm in the midst of chaos and a passion for delivering great work and meaningful results.

The successful candidate will have…
· Business and/or technical education or background related to direct marketing
· Several years’ experience in marketing production/account management, fulfillment and Offset and Digital print
· Able to multi task, capable of managing many projects and priorities simultaneously with consistency
· A broad understanding of print industry practices, including print and direct mail buying, offset printing, digital printing, pre-press and on-press quality control, letter shop and mailing
· A good understanding of CPC regulations and mailing guidelines, knowledge of USPS regulations an asset
· Hands-on, do-it-now approach, the ability to apply specific industry and technical knowledge to all areas of promotion mail planning and execution as well as coordinating multiple projects simultaneously
· A champion of “process”, strong data reporting and problem solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards
· Proficient PC platform computer skills with knowledge of all Microsoft Office applications
· The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines
· Well-developed analytical and problem solving competencies with strong initiative, sound judgment, and decisiveness
· Dynamic, self-motivated, with the ability to work independently and proactively.

· Capable of further growth and progression
· Digital marketing experience would be a nice to have DCM is committed to employment equity and invites resumes from all qualified applicants.

Should you require any accommodation throughout the recruitment process, please advise us if contacted.

DCM Management would like to thank all applicants, however only those candidates qualified will be contacted.