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User Assistance Developer Job


This is a Contract position in Waterloo, ON posted October 27, 2020.



Requisition ID: 268120
Work Area: Information Technology
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We are looking for a user assistance designer to support the SAP HANA Cloud database as a service, and the SAP HANA on-premise in-memory database. SAP HANA is the data foundation of SAP’s Business Technology Platform, offering powerful database and cloud capabilities for the enterprise.


As a member of our SAP HANA Design team, you will work closely with user experience designers and software developers to support SAP HANA with onboarding materials, role-specific guides and documentation, embedded help, video tutorials and other forms of user assistance. If you enjoy technical writing, have a strong interest in software, and are curious to work in a fast-paced environment in a multinational world-class company, then we look forward to receiving your application.

We cultivate an open and communicative atmosphere in our team, where each designer works independently, but in close cooperation across locations and roles. You will receive training that covers the technical and design-related aspects relevant for your job. In addition, a mentoring concept assures effective “on the job” training and the ongoing opportunity to improve your skills as your design career progresses. 


• Writing documentation for software applications, for example online help, manuals, and tutorials  
• Providing additional, target group specific user assistance in form of imagemaps, infographics, videos, or blog posts
• Research and define technical and business terminology
• Proof-reading and editing user interface texts for usability and readability
• Working in a cross-functional and international team with developers, UX designers, product managers as well as other user assistance developers and translators


• University degree in technical writing, IT, communications, new media, or a related subject
• Excellent written and spoken English
• Practical experience in creating documentation, preferably in DITA
• Ability to work on different parallel activities and in multiple teams under tight deadlines
• Experience with content creation for social media or production of videos and infographics 
• SAP product knowledge is preferable
• Familiarity with database administration tasks is a plus


Internship or professional experience in technical documentation


Waterloo, Canada


0% – 10%




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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