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Technical Writer

CGI Group

This is a Contract position in Toronto, ON posted August 26, 2020.

Position Description:

Technical Writer

Position Description

We are a global IT and business consulting services leader, and after 40 years, we’re still growing! Join Canada’s largest IT Company as a Senior Payments Subject Matter Expert (SME) in our Banking Services Division in Toronto.

Innovation, technology and service delivery are our focus. Our goal is to ensure our clients remain ahead of the competition. We provide a full spectrum of services from Business Consulting and Systems Integration to Managed Services and IP Solutions that are transforming our clients’ operations and helping them to succeed.

Your Future Duties and Responsibilities

In this role you will work with the client and internal CGI teams to document current infrastructure and software architectures along with the operational support processes to support them. This role will also strive to set standards for operational documentation going forward.

Duties and responsibilities would include:

• Develop knowledge of the client’s environment and current operating procedures via interviews and workshops

• Design a knowledge repository for all documentation leveraging the client’s implementation of Confluence

• Consolidate all current documentation and translate it to a consumable and searchable format

• Create operational documentation including runbooks and configuration documents

Required qualifications to be successful in this role:

• Excellent written and oral communication stills

• Ability to translate complex architectural documentation into operational runbooks

• Documentation of processes

• Creation of operational handover documentation

• Working knowledge of Confluence

Travel and Office Location

• This role will be resident in Ontario, mainly downtown Toronto

• Location is our 250 Yonge Street, Banking Services office


  • Communication (Oral/Written)
  • Technical Writing

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.