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Sr Manager Regulatory

Rogers Communications

This is a Contract position in Toronto, ON posted February 25, 2021.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace.

In the role, the incumbent will be responsible for regulatory compliance with Rogers’ cable TV distribution system licences, including the operation of Rogers TV community channels and TV service accessibility requirements. In addition, the incumbent will manage consumer policy regulatory matters, with specific responsibilities related to the Canadian Radio-television and Telecommunications Commission’s (CRTC) consumer codes of conduct, the Commission for Complaints for Telecom-television Service’s (CCTS) enforcement of these codes, and compliance with the CCTS’ procedures requirements and public awareness plan policy.

The role supports both the Director, Regulatory Content Distribution and Broadband Policy and the Director, Regulatory Consumer Policy. The incumbent will have exceptional analytical and communication skills (both oral and written) and an innate ability to manage multiple deliverables in a fast-paced, high-volume environment. They are a self-starter with an interest in Canadian broadcasting and telecommunications policy. Most importantly, they are willing to learn to operate as a business partner by managing cable, broadband and consumer policy-related regulatory matters.

Key responsibilities:

  • Drafting and overseeing the progress of CRTC applications/interventions.
  • Conducting research related to CRTC policies and company/industry filings.
  • Assisting in the preparation and conduct of regulatory hearings/appearances related to Connected Home and Consumer Policy.
  • Summarizing relevant CRTC decisions/policies, responding to Connected Home and Consumer Policy-related complaints sent to the CRTC and supporting the preparation of CRTC Annual Return filings related to the operation of Rogers’ cable TV distribution systems.
  • Advising the business on operational impacts and compliance requirements related to CRTC consumer codes and additional consumer-related policies and regulations.
  • Overseeing annual consumer code reporting to CRTC and annual CCTS audit activities.


  • Law or post-secondary degree (e.g. MBA, Masters in Communications or Public Policy) combined with 5-7 years of demonstrated work experience in broadcasting, telecommunications and/or consumer policy fields.
  • Strong interpersonal, communication and presentation skills.
  • Excellent written work, coupled with proven research and analysis skills.
  • Excellent time-management skills with the ability to effectively handle multiple projects simultaneously and operate independently in a dynamic, fast-paced environment.
  • Strong problem-solving skills and detail orientation.
  • Computer literacy, including familiarity with Word, Excel and Power Point.
  • Bilingualism and a strong knowledge of finance/accounting is an asset.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 350 Bloor Street East (299), Toronto, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Regulatory & Regulatory

Requisition ID: 217492


Together, we’ll make more possible, and these six shared values guide and define our work:


  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Posting Notes:  Corporate