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Sr. Analyst, Production Application Support


This is a Contract position in Toronto, ON posted September 17, 2020.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

Job Description

What You’ll Be Doing

You’ll be at the heart of CIBC’s digital transformation, supporting easy, flexible, and personalized banking solutions to enhance client experience and change the way that people bank. As a Senior Production Support Analyst within CIBC’s Remote Banking and Shared Services Technology department, you will join the Technology group to partner with professionals to ensure systems are operating flawlessly. You will provide application or infrastructure technical expertise as needed for projects and initiatives related to the implementations.  Within a team of senior team members, you’ll broaden your technical skills and help build the bank of the future.

How You’ll Succeed

  • Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner
  • Provide immediate one-on-one support
  • Check on overnight batch processes, to ensure technology readiness and availability
  • Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients
  • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies while analyzing potential impacts of problems
  • Analyze medium to high complexity technical information to determine risk levels and technical feasibility when making changes to applications
  • Identify and resolve medium to high complexity production problems for support of Tier 1 Critical and Tier 1 applications. Identify root cause and defining actions to eliminate recurrence
  • Successfully prioritize and manage multiple requests, projects, and activities typically working under pressure
  • Apply knowledge of approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems
  • Effectively communicate problems and resolutions in a high stress environment
  • Escalate technology issues to the appropriate application support and technology infrastructure
  • Will be required to carry a pager to support 7/24 applications

You will be responsible to perform:

  • Disaster recovery exercises and support Service Continuity activities under z/OS mainframe and Nonstop platforms
  • FTPS, software upgrade
  • Support for internal/external file transmissions via NDM and FeedHub
  • Support software upgrades as they relate to the applications
  • System/application Heath checks
  • Investigation on problem records, analysis of production data to fulfill ad hoc business requests, provide data pull to fulfill ad hoc business inquiry requests
  • Perform regular application maintenance, dataset, JCL, CA7, JCLPREP etc
  • Retrofit production overrides, JCLPREP
  • Create test data and maintenance of test beds, scrubbing/conditioning of test data
  • Assist in deployment activities for production related work

You will participate in:

  • Walkthroughs of design, code, and implementation plans
  • Runbook documentation, application capacity planning

Who You Are

  • You can demonstrate experience in ISPF, JCL, and z/OS Utilities such as SYNCSORT, IDCAMS, INSYNC, ENDEVOR, INFOMAN, ServiceNow, as well as z/OS utilities/file structure (VSAM), IMS/DB2 utilities, FTPS/FeedHub, MQ, NDM knowledge. It would be considered an asset if you have programming experience, as well as previous experience in the financial industry and/or card payment systems.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best. You are able to identify problems, determine the root cause and provide solutions.  You demonstrate excellent attention to detail and problem solving skills as well as ability to manage multiple priorities
  • Your influence makes an impact. You know that relationships and networks are essential to success.  You inspire outcomes by making yourself heard.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type


Weekly Hours