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Senior Network Systems Analyst


This is a Contract position in Toronto, ON posted June 3, 2021.

What is the opportunity?

As a  Senior Network Systems Analyst you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of vendor platforms. You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific).

What will you do?

  • Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients and business partners
  • Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions
  • Managing the team’s HP Service Manager incident/problem/change ticket queues in accordance to established SLAs
  • Execution of network and security infrastructure configuration changes across the global enterprise
  • Performing audits for consistency in Network Management Systems, documentation, and configuration
  • Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages
  • Participate in 24 x 7 on-call rotational shifts including evening and night shifts.
  • Participating in meetings and training sessions to review and understand new technology and service deployments

What do you need to succeed?

  • Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired
  • Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment
  • Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, Telnet, SSH
  • Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing etc.
  • Excellent understanding of the OSI model
  • Experience working with the following network and security appliances/vendors:
    • Load balancers (F5 LTM/GTM, Citrix Netscaler),
    • Firewalls (Nokia Check Point, Palo Alto)
    • Cisco IOS & NX-OS based routers & switches
    • Working knowledge of Arista, Cisco ONS 15454, Blue Coat ProxySG, FireEye MPS, Arbor Pravail, McAfee IPS, Infoblox is considered an asset


    • Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, OTV, Cisco ACI, VMware is considered an asset
    • College diploma or University degree related to Information Technology, with a focus on Telecommunications
    • CCNP R&S/DC certification or equivalent level of knowledge
    • Fluency in programming languages (Python, PowerShell, etc.) is considered an asset



    About RBC
    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit


    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City:  Toronto
    Address:  155 Wellington St W – 5th Flr
    Work Hours/Week:  37.5
    Work Environment:  Office
    Employment Type:  Permanent
    Career Level:  Experienced Hire/Professional
    Pay Type:  Salary + Variable Bonus
    Position Level:  PL08
    Required Travel(%):  0
    Exempt/Non-Exempt:  N/A
    People Manager:  No
    Application Deadline:  06/30/2021
    Req ID:  371277

    Ad Code(s):