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Network Operations Analyst

Compugen Inc.

This is a Contract position in Richmond Hill, ON posted December 26, 2020.

Position:  Network Operations Analyst Location:  Richmond Hill, Ontario
Job Id:  1859 # of Openings:  1 OverviewCompugen is Canada’s largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities. Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers. Compugen’s Managed Services Operations Center provides exceptional server and network infrastructure support along with monitoring for its customers, 7x24x365.  This individual will directly support over 50 Managed Services Customers that rely on expeditious technical support from Compugen. The individual will be responsible to monitor, triage, troubleshoot, escalate, and resolve incidents using industry standard tools, processes. Other duties will include performing daily routing and preventative maintenance tasks, backups, patching, and health checks.  Direct interface with customers will be a regular occurrence. It is also expected that they are available for regular shifts on a rotational schedule, 7x24x365.

  • Monitor system alarms and open incident tickets based on observed alarms.
  • Take ownership of all assigned tickets and drive to resolution; research and escalate issue(s) to vendor as necessary.
  • Monitor daily, weekend, and nightly backup jobs for failures and rerun the jobs as required.
  • Execute pre-planned system and network changes with instructions given.
  • Monitor inflight changes being completed by third parties and other staff members. 
  • Perform health checks as required.
  • Analyze alert’s severity and perform initial triage and then escalate to other teams if required, based on severity of the incident/alert.
  • Analyze service incidents and problems, identify risks, provide recommendations, and implement solution.
  • Take ownership of assigned tasks and follow instructions for any standard process.
  • Comply with Compugen ITSM policies, procedures and best practices.


  • Completion of post-secondary diploma/degree.
  • 2+ years of System Administration experience
  • Experience with Active Directory Infrastructure, Azure, Office 365 solutions, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
  • Experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
  • Strong experience with Windows Server 2003, 2008, 2012, 2016 and be able to analyze and troubleshoot complex problems.
  • Strong working experience with VMware and/or Hyper-V.
  • Working knowledge of Exchange, Lync/Skype for Business and BES systems.
  • Experience working with different MDM solutions like XenMobile, AirWatch and InTune
  • Experience with different AV solutions like Trend Micro, Symantec.
  • Working experience with SCCM, WSUS, N-able patching tools.
  • An understanding of SANs from companies such as NetApp, HDS, IBM, 3Par and EMC is an asset.
  • Experience with SharePoint, Microsoft clusters, Citrix XenApp and other systems security products is an asset.
  • A strong understanding of ITIL practices.
  • CCNA and MCSE Certification is preferred.
  • Proficiency required in MS Word, PowerPoint, Excel, OneNote & Visio
  • A solid understanding of LAN and WAN networking.
  • A good understanding of backup and recovery processes and applications.
  • An understanding of UNIX and/or Linux system administration is an asset.
  • Fully Bilingual (English/French) is an asset.
  • Availability & willingness to work daytime, afternoon and night rotational shifts 24x7x365.
  • Superior organization skills and a strong attention to detail.
  • Proven troubleshooting and problem solving skills.
  • Self-motivated and resourceful with good interpersonal skills.
  • Proven ability to learn from and share knowledge with others.
  • Proven ability to multitask and work under pressure in an environment of change.
  • A willingness to learn new technologies while working in a fast-changing environment.
  • Excellent written and verbal communication skills with ability to communicate complex ideas to a variety of audiences.
  • Be effective at managing multiple tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.
  • Demonstrated ability to work with customers in a wide variety of stressful situations.
  • Demonstrated leadership qualities.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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