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Bilingual Technical Support Analyst

BDO Canada

This is a Contract position in Ottawa, ON posted September 30, 2020.

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your opportunity

Our Ottawa office is looking for a Bilingual Technical Support Analyst to join the IT team and own the following responsibilities:

  • Work as part of the End User Services team; providing a range of IT support services to internal customers within Ottawa, and across Canada.
  • Setup desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
  • Provide support of hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
  • Deliver in-person, service desk queue, and remote desktop support to customers
  • Maintain supported computer inventory of hardware in the Asset Management Database
  • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues
  • Ability to prioritize tasks, and work in a fast paced customer service environment
  • Understanding of networks and servers, previous exposure to a Windows network environment
  • Participate in IT projects when needed
  • Knowledge of iPhone, and Android devices
  • Position requires the ability to perform light to moderate lifting up to 50lbs

How do we define success for your role?

  • You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
  • You understand your client’s industry, challenges, and opportunities; client’s describe you as positive, professional, and delivering high quality work
  • You identify, recommend, and are focused on effective service delivery to your clients
  • You share in an inclusive and engaging work environment that develops, retains and attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning and professional development

Your experience and education

  • You have experience supporting customers in a call centre
  • You have a minimum 2-3 years of experience in a similar end user services support role
  • You have certifications such as A+, MCP, MCDST
  • You have hands-on involvement managing user accounts within Active Directory
  • You have working knowledge of service management ticketing systems
  • You have troubleshooting, problem solving and analytical skills
  • You have strong working knowledge of the MS Office suite, including Outlook, Windows 7, and Windows 10
  • You have familiarity with MS Teams platform as well as Skype for Business
  • You have exposure to imaging software, and software deployment systems
  • You have the ability to learn new technology quickly with minimal supervision
  • You are fully bilingual (written and oral) in both French and English
  • Some travel to regional offices could be required for emergencies; access to a vehicle is required

Why BDO?

Our firm is committed to providing an environment where you can be successful in the following ways:

  • We enable you to engage with the firm’s strategic plan, and be a key contributor to the success and growth of the firm.
  • We help you be the best professional you can be in our services, industries and markets.
  • Achieve your personal goals outside of the office and make an impact on your community.

Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page