Team Lead, HR Service Delivery

Bilingual Team Lead, HR Service Delivery
Human Resources
Toronto, ON (Don Mills)
Full time

Summary
Reporting to the Manager, HR Service Delivery, the Bilingual Team Lead, HR Service Delivery will be part of the HR Service Delivery team and play a critical role in the delivery of internal Human Resources services to Morneau Shepell.  The Bilingual Team Lead, HR Service Delivery supports the Service Delivery Centre by resolving a wide variety of employee and manager inquiries including but not limited to payroll, compensation, benefit programs, company policies, and technical HR applications. 

This role also supports the improvement of data integrity and management through day-to-day information processing, analyzing and data management of Human Resources employee transactions. 

Specific responsibilities and tasks will include, but are not limited to the following:

• Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
• Continues interactive communication with each team member, promoting and encouraging a positive team atmosphere
• Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management
• Responds to escalations, audits and monitors employee functions to ensure the quality and timeliness of processes
• Provides initial resolution support and ensures prompt, accurate and consistent handling of employee, manager and 3rd party vendor inquiries via telephone, email, and case management system.  Inquiries may relate to payroll, company policies, technical assistance for HR applications, and other HR related matters
• Validates requests for workforce changes to employment law standards and internal policy and procedural requirements ensuring compliance
• Maintains data integrity through timely and accurate input, audit and governance of workforce changes
• Administers HR programs such as Short Term Disability and Online Learning to program standards and communicated timelines
• Maintains employee electronic files, ensuring confidentiality of information
• Provides backup to the Manager as necessary

Succeeding as a Bilingual Team Lead, HR Service Delivery will require the following core qualifications and skills:

• Minimum 2 years of Team Lead experience in an Human Resources environment is required
• Experience working with Human Resources Information Systems, specifically Workday is required
• Bilingualism in French and English is required
• Ability to motivate and coach staff in a team environment
• Knowledge of human resource practices and employment law
• Exceptional interpersonal skills, client focus and service orientation
• Working knowledge of Excel
• Strong organizational skills and attention to detail
• Excellent time management skills and the ability to manage multiple priorities and assignments simultaneously