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Instructional Designer (Interchange)

Halton Healthcare Services

This is a Contract position in Milton, ON posted September 1, 2020.

Posting #: 2020-862789


Position: Instructional Designer (Project Interchange)

Department: Information & Communication Technology

Status: Temporary Full-time for approximately 12 months

Hours: Monday to Friday; 8-hour shifts (37.5hrs/week – may include some evenings and weekends)

Site: Oakville (with travel to other sites as required)


At Halton Healthcare you will thrive in a health care culture and environment that embraces inclusion, high performance, and flexibility with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. It is an exciting time to join Halton Healthcare with the completion of our major redevelopment projects. Oakville Trafalgar Memorial Hospital opened its doors in December 2015 and Milton District Hospital completed a significant addition to its clinical space in October 2017.

Halton Healthcare is re-imagining the delivery of safe, effective, and exemplary patient care, enhancing the staff and physician experience across our hospitals.  We aim to enhance high-quality safe patient care, empower interprofessional collaboration, and transform the staff and physician experience via Interchange, an exciting initiative that achieves clinical transformation supported by technology.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care in the Halton and Peel Regions.

Position Profile:

At Halton Healthcare, we are re-imagining the delivery of safe, effective, and exemplary patient care, enhancing the staff and physician experience across our hospitals.  The Interchange Instructional Designer is a personable, energetic, and motivated individual with a passion for adult education and pursuing new and exciting approaches to support organizational development and change management.

The candidate thrives on engaging front-line staff to understand their educational needs, and tailors curriculum and content to match the same.  Passionate about leveraging multi-modal forms of learning, the Interchange Instructional Designer has extensive experience in developing eLearning, print, and multimedia content to support the goal of both staff and physicians being adequately prepared for large, organization-wide changes.

Reporting to the Director of Information & Communication Technology, the Interchange Instructional Designer leads a team of instructors to deliver the developed curriculum, ensuring we achieve our goal of 100% of staff and physicians having successfully completed training prior to go-live in the Summer of 2021.

Together, transforming through connected experiences.

Key Responsibilities:

  • Works with key stakeholders (including nursing, physician, program, and project leadership) to review and understand the nature of the change at hand
  • Reviews materials available from various vendors and liaises with other organizations to determine what approaches and content have been successful (and likewise, what has been less successful)
  • Working closely with key stakeholders, measures criteria for learning needs and course content, and develops a curriculum based on needs tailored to the roles of the individuals requiring training
  • Establishes a learning plan that considers conventional in-class instruction, micro learnings and videos, and mastery testing to confirm readiness
  • Consolidates information into the creation of engaging learning activities and compelling course content that enhances knowledge retention
  • Develops electronic and printed content (such as workbooks and quick-reference guides) to support both in-class education and use after go-live
  • Organizes, prepares, and facilitates in-class and virtual training sessions to a wide range of audiences and supports the use of eLearning as part of the delivery of the curriculum
  • Monitors and mentors a team of instructors responsible for delivering the content and supporting staff through their completion of the curriculum
  • Monitors and reports on staff completion of training, proactively identifying areas that require additional support and strategizing how to remediate
  • Strategizes and develops supporting materials for staff during go-live and beyond
  • Engages staff in the development of material post-live to address areas requiring further training and support
  • Develops a plan and content to support ongoing new hire training

Candidate Profile:

Halton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviors and attitudes.

  • Previous experience working in a hospital setting preferred
  • Solid understanding of adult learning theories and instructional design principles, tools, and strategies (such as ADDIE)
  • Experience with e-Learning and screen-recording software (such as Articulate Storyline, Adobe Captivate, and Camtasia) an asset
  • Advanced skills in MS Excel, PowerPoint, and Word
  • Experience managing content within a Learning Management System (LMS) an asset
  • Excellent written, communication, and presentation skills with the ability to “tell a story”
  • Ability to work effectively independently or as part of a team
  • Thrives under pressure


Date Posted:  September 1, 2020

Internal applications due by:  September 8, 2020


If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality, and patient satisfaction as we are, we would like to hear from you. Please submit your application via our website at directly to this posting and include a current copy of your resume.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. We ask for everyone’s cooperation in our efforts to accommodate health concerns.