Homecare Coordinator – Temporary Full Time – Mississauga

Improve lives. Love your job. Grow your career.
 

The Homecare Coordinator is responsible for printing and distributing daily callsfor Mobile Laboratory Patient Technicians (MLPTs). They demonstrate LifeLabs Vision and Values in allactivities.

Accountabilities:

Operational:

• Print daily calls for MLPTs and distribute according to area/prioritize work order forMLPTs for efficiency
• Coordinate and review MLPT routes
• Develop and maintain effective communication with clients, team members andsupport staff including practicing effective listening skills
• Ensure effective communication using various modes of communication-for example,with MLPTs on the road to add on calls, to communicate systems failure/halt in workto internal and external clients
• Distribute written/verbal communications to MLPTs, as required
• Ongoing communication with manager regarding difficulties/trends happening in thefield
• Audit incoming calls, answer patient questions, answer phone requests, direct callersfor out-of-town orders
• Deal with customer service issues/problem solving
• Reschedule patients for missed appointments
• Update orders and communicate with Community Care Access Centres (CCACs) on adaily basis
• Process CCAC billing on monthly basis
• Accurate data entry of all service requests
• Prepare and process requisitions/reports
• Interpret lab requests for clients and professional services
• Put together reports in standard order, working to a deadline
• Handle fax requests
• Coordinate student trainers, as needed/applicable
• Petty cash, order supplies, arrange for servicing of equipment

Quality Assurance and Regulatory Compliance:

• Perform all duties and responsibilities in accordance with relevant LifeLabs Policiesand Procedures
• Ensure compliance with external Regulatory Agencies and Licensing requirements

Requirements:

• High School Diploma or equivalent
• Communication skills
• Computer skills – Word, Excel and internal computer systems
• Excellent customer service skills
• Effective time management skills
• Excellent interpersonal skills
• Excellent problem solving skills
• Ability to multitask
• Ability to work independently
• Understanding of laboratory operation
• Geographical knowledge of GTA

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 

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