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Bilingual (French) HR Administrative Representative – HR Services


This is a Contract position in Waterloo, ON posted September 16, 2020.

Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 22,000 team members in over 400 locations worldwide are vital to making our Company stronger.

Your Opportunity

Take the first step towards designing your career with Stantec.

We have an exciting customer service opportunity for an enthusiastic, dedicated Administrative professional to support our HR function. Reporting to the HR Services Supervisor, the incumbent’s primary role is to be a key point of contact for basic day-to-day response to client needs, ensuring that HR services are delivered to HR partners and internal clients. This position partners closely with internal HR Partners throughout North America and follows established quality standards and timelines, covering all aspects of the employee life cycle. The ideal candidate is comfortable and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones. Join our collaborative team and play an important role in delivery efficient customer service to our client groups. This is a full-time, permanent position that can be based out of Waterloo ON, Ottawa ON, Edmonton AB, or Calgary AB.

Your Key Responsibilities

  • Answer general and routine inbound calls and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in more specialized areas, such as benefits, compensation, payroll, talent development, etc. Identify and escalate complex inquiries or cases as needed.

  • Interpret HR policies, procedures, and guidelines to provide advice and guidance to clients.

  • Operate internal technology/systems effectively and efficiently to manage requests and provide excellent customer service. This includes managing requests through LiveChat and ticketing system technology.

  • Coordinate transactional based tasks: Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and route to appropriate team for further processing in a timely manner. Follow up on missing or incomplete information or applicable approvals in accordance with internal compliance guidelines.

  • Ensure legislative and internal compliance and data integrity are adhered to for all transactions.

  • Partner with internal clients, e.g. corporate and regional HR staff, Payroll, Benefits, Compensation, other HR teams, to ensure timely resolution of request.

  • Achieve identified operational metrics in support of the delivery of the team’s services and best practices.

  • Perform other duties or special projects of a similar nature as assigned.

Your Capabilities and Credentials

  • Strong customer service, communication (written and verbal), attention to detail and time management skills.

  • Results focused and ability to meet tight concurrent deadlines

  • Knowledge of Human Resources related jurisdictional laws, legislation, rules, and regulations for North America.

  • Proven ability to exercise confidentiality, discretion, and sound judgment

  • Ability to learn and adapt to programs and processes quickly.

  • Proficient with the use of MS office applications

  • Familiarity with an HRMS (preferably Oracle) and Contact Center technology. Working knowledge of LiveChat and a ticketing system is an asset.

  • French language is required.

Education and Experience

  • Post-secondary diploma or certificate in Office Administration, Business Administration or Human Resources, or equivalent work-related experience.

  • Minimum of 2-3 years administrative experience in a professional services and computerized environment. Experience supporting an HR team is an asset.

  • Comfortable and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones

Typical office environment working with computers and remaining sedentary for long periods of time.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.


Job: HR Support

Primary Location: Canada-Ontario-Waterloo

Other Locations: Canada-Alberta-Calgary, Canada-Ontario-Ottawa, Canada-Alberta-Edmonton

Employee Status: Regular

Job Level: Entry Level

Travel: No

Schedule: Full-time

Req ID: 200001MG