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Bilingual Technical Support Representative

Johnson Controls

This is a Contract position in Toronto, ON posted February 26, 2021.

What you will do

  • Provide responsive technical customer support to resolve product functionality issues on the core intrusion product line.
  • Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers. 
  • Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action.
  • Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction.
  • Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager.
  • Report all suspected product issues immediately to a senior support staff or manager. 
  • Position reports to the Technical Support Operations Manager

How you will do it

Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance.

What we look for

Required

  • Technical Diploma, Bachelors Degree in Engineering, or equivalent
  • 1 to 2 (minimum) experience in a technical support related role.
  • Experience in dealing with hardware and software issues.
  • Strong communication, interpersonal, problem solving and presentation skills.
  • Fluent in Spanish. 
  • Knowledge of Electronics.
  • Strong troubleshooting skills.
  • Able to work independently or in a team environment.
  • Self-motivated, takes initiative to resolve issues.
  • Ability to problem solve through analysis of a situation, where there are a variety of variables.
  • Computers, interactive communication tools, multi-meter.
  • Occasional visual concentration in use of video display terminal.
  • Some levels of stress associated with customer service role.
  • Shift work required to provide customer support to all markets (Sunday-Saturday)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.