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Amazon Connect – Solution Architect


This is a Contract position in Leamington, ON posted June 13, 2021.

Job Type: Permanent Primary Location: Multiple Locations, Canada All Available Locations: Calgary; Ottawa; Toronto; Vancouver Learn from deep subject matter experts through mentoring and on the job coaching Build your leadership skills at Deloitte University.

Have many careers in one Firm.

Are you someone who likes to challenge yourself and explore new opportunities?

Then look no further.

What will your typical day look like?

This role requires focusing on our growing cloud customer contact centre practice leveraging Amazon Connect and AWS ecosystem.

Types of things you will support with: Develop & support Contact Centre projects and solutions powered using Amazon Connect and other AWS services Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud contact centre technologies Development of best practice and knowledge sharing through a number of methods (e.g.

blogposts, whitepapers, prototypes, proof of concepts, workshops, demos, breakout sessions) Support pursuits and opportunities to help drive growth Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends Conduct knowledge sharing or training sessions on Deloitte capabilities About the team Deloitte is an industry leader in our clients’ Digital transformations.

We recognize that the backbone enabling our clients’ highest aspirations for business agility, velocity and efficiency is next-gen Cloud solutions.

From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions.

We help our clients see the transformational capabilities of Cloud as an opportunity for business enablement and competitive advantage.

We want talent who is ready to innovate cloud services and empower our clients to leap frog forward in their technical capabilities.

Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions.

We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving Enough about us, let’s talk about you In this role, you have: Deep and relevant contact center industry experience Experience developing solutions using Amazon Connect, Pinpoint, Lex, Lambda, Cloudfront, Cloudwatch and other AWS Machine Learning services Experience and expertise building integrations across SSO / AD, CRM, Case management, WFM and other related contact center solutions Experience with software development using one or more development or scripting languages (e.g.

Java, Python, Node.js, PowerShell, c#) Experience using and leveraging APIs Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises 5 years of overall experience, to include a minimum of 2 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry 2 years project experience architecting, building, and supporting cloud-based solutions on AWS Bachelor’s Degree in Computer Science, Engineering or equivalent work experience Applicable cloud certification within AWS Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable) Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting and problem solving Experienced, persuasive and effective presenter, both written and verbal.

Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible.

With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead.

We do this by making three commitments to you: You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.

You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.

You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours Sound like The One Firm.

For You?

At Deloitte we are all about doing business inclusively
– that starts with having diverse colleagues of all abilities We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format.

We’d love to hear from you By applying to this job you will be assessed against the Deloitte Global Talent Standards.

We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.