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Team Manager, RBC Direct Investing


This is a Contract position in Mississauga, ON posted January 28, 2021.

What is the opportunity?

If you possess a client-focused mindset and have the ability to lead a Contact Centre team, this role gives you a great opportunity to grow with the RBC Direct Investing team. Your leadership brings Direct Investing strategy to life with clients and employees. You empower your team to reach their full potential and ensure a high level of employee capability and engagement through coaching and management routines. This is the key to your success in this role, along with the ability to thrive in a fast-paced team environment. This is a full time and shift oriented role with an opportunity to work from home. 


What will you do?

  • Manage and lead a high-performing team of Investment Services Representatives and/or Customer Service Representatives, ensuring the delivery of an exceptional client experience.
  • Anticipate and deliver innovative business-aligned solutions that demonstrate a deep understanding of RBC DI clients’ and business partners’ short- and long-term needs.
  • Partner and leverage the expertise of Human Resources, Workforce Management, Wealth Management Operations, Direct Investing Head Office and RBC Branch and field sales partners to optimize opportunities.
  • Promote employee engagement within the community and foster an environment where great work is encouraged and celebrated.
  • Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to the available products and services offered by Direct Investing and actively promotes the capability and functionality of RBC Direct Investing online site and proactively identifies self-service opportunities for clients.
  • Provide knowledgeable, accurate, responsive and professional trading services to RBC Direct Investing Inc. customers, through the prompt and courteous completion of trade instructions via telephone or electronic trade instructions within regulatory requirements and RBC Direct Investing guidelines.
  • Understands and applies industry rules and regulations (e.g. IIROC, Provincial, applicable Federal etc.) as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed.
  • Accurately executes client instructions within defined authorities and ensures the client has the means to meet trade settlement obligations.


What do you need to succeed?


  • Demonstrated ability to lead a team, effectively deliver results within specified parameters/goals, and optimize employee engagement
  • Strong problem resolution and computer navigation skills, as well as strong initiative and the ability to multi task
  • Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills
  • Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
  • Minimum 2 years relevant experience working for an IIROC Dealer Member. Completion and maintenance of standing (per regulatory requirements) for the following required courses or must be completed as per the timelines below:
    • Canadian Securities Course (CSC) 1 must be completed within 7 weeks of the start date.
    • Canadian Securities Course (CSC) 2 must be completed within 15 weeks of the start date.
  • OR
    • Completion and maintenance of Chartered Financial Analyst (CFA) certification level 1 or any higher levels of the CFA program.
    • AND
      • Conduct Practices Handbook (CPH) must be completed within 22 weeks of the start date.
      • Derivative Fundamentals and Options Licensing Course (DFOL) must be completed within 44 weeks of the start date. 
      • IIROC Branch Managers Course and Options Supervisors Course ( if not, both must be completed within 12 months )
      • Be flexible to work a variety of shifts within our business hours 7AM to 8PM, Mondays to Saturdays.


        • Fluency in additional language skills (French/Mandarin/Cantonese) an asset
        • Branch Managers Course (however must be completed within 6 months) and Options Supervisory Course
        • Minimum of 2 years of experience in a client service role, driven to help meet clients’ needs
        • University degree in Finance/Economics preferred


        What’s in it for you?

        We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted information to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


        • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
        • Leaders who support your development through coaching and managing opportunities
        • Ability to make a difference and lasting impact on our clients and employees
        • Work in a dynamic, collaborative, progressive, and high-performing team environment
        • Flexible work/life balance options
        • Opportunities to do challenging work and take on progressively greater accountabilities


        At RBC, the health and wellbeing of our employees and candidates is always our top priority.

        Recruitment Process
        COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

        Workplace Flexibility
        You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

        Health & Safety
        For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

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        Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

        City:  Mississauga 
        Address:  6880 Financial Drive 
        Work Hours/Week:  37.5 
        Work Environment:  Call Centre 
        Employment Type:  Permanent 
        Career Level:  Experienced Hire/Professional 
        Pay Type:  Salaried 
        Required Travel (%):  0 
        Exempt/Non-Exempt:  N/A 
        People Manager:  Yes 
        Application Deadline:  02/07/2021 
        Req ID:  316865

        Platform:  Personal & Commercial Banking
        Ad Code(s):