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SquarePeg Hires: Bilingual Application Support Specialist (French/English)

SquarePeg Hires

This is a Full-time position in Ottawa, ON posted April 30, 2021.

The Payroll Technical Support Specialist is expected to deliver high quality support to our Workforce Ready (WFR) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.ResponsibilitiesThe role will require the Payroll Technical Support Specialist to assist customers with the use and usability of our Workforce Ready (WFR) applicationDiagnose, troubleshoot and resolve issues while providing exceptional serviceProvide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support ticketsDevelop and maintain an intermediate level of knowledge of WFR productsDocument all interactions with accounts and create trail for others to followUse product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilitiesTimely, accurate, and complete responses to inquiriesAbility to successfully work both independently and as a part of a teamRequirements1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferredCanadian payroll and/or bilingual French/English strongly preferredStrong demonstrated technical troubleshooting skillsExcellent written, oral communication, listening and telephone skillsFocus on customer service and satisfaction requiredStrong computer skills with a proficiency in successfully learning new technologies quickly#ZR