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KellyConnect: Technical Support Advisor


This is a Full-time position in Ottawa, ON posted September 26, 2020.

Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.What Your Virtual Work Environment Looks LikeA private workspace with locked door in your permanent residenceQuiet environment free of background noise and interruptionsA secure workspace free from cell phones/video devicesArrangements for dependent care and other obligationsWhat Youll Love About UsCompensation $16.004% Vacation PayMore family, less trafficWhat Youll Do Every Day Youll interact with customers troubleshooting and resolving technology inquiries and challenges like these:Resolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and moreWhat Well Love About YouExemplary attendance and punctualityEagerness to work a 2nd shift between the hours of 1pm-11pm EST, full-time schedule 38+ hour/weekYou want a long-term career with growthOpenness to feedback and willingness to improveSpeedy responses and ability to multitask Familiarity with iOS and/or MacOS, or comparable technologyAbility to go with the flowGreat communication skillsYoure at your best when it matters most What Youll NeedHigh School Diploma or GED18 years or older Minimum 6 months of customer service, call center, or technical support experienceHigh speed internet serviceby Jobble