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Junior Reporting Analyst

Morneau Shepell Ltd

This is a Contract position in Toronto, ON posted August 11, 2020.

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Junior Reporting Analyst
Employee Support Solutions
Toronto, ON
Permanent, Full Time

Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.  Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

Summary

Our Reporting Analysts focus on timely and accurate reporting of operations metrics to support our operations managers with their ad hoc and cyclical reporting needs.

Responsibilities

• Compiling monthly and quarterly special contracts reports
• Compiling monthly high level reports
• Compiling statistical reports on a weekly basis
• Compiling daily reports on case creation, service levels, and other key performance indicators
• Rapidly responding to operational needs by providing ad-hoc analysis with respect to agent performance, system efficiencies and process effectiveness
• Maintain ACD reporting server
• Work with Call Centre Managers to design and generate Call Center related reports.
• Assist with over-all establishment of metrics, make recommendations on measurement techniques, create/improve report templates
• Maintain and keep up to date the Report Training documentations
• Assist with Training the new hires within the Results Analyst Team

Succeeding as a Reporting Analyst will require the following core qualifications and skills:

• Post-secondary education, preferably related to statistics or mathematics
• At least one-year of experience in an administrative role
• Advanced skills in Microsoft Excel with proficiency in pivot tables and formulas (e.g. V-Lookup, SUMIFS etc.) including exposure to VBA
• Strong multitasking, analytical, communication, and decision-making skills
• Ability to prioritize workloads based on need and work effectively towards deadlines
• Well-developed ability to assess needs, problem solve and make relevant recommendations
• Solid ability to understand processes and clear documentation skills
• Ability to work effectively both individually and as part of a tight-knit team

 

Job Grade: MS2

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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