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Innomar Strategies Inc.: Customer Service Representative, Full Time

Innomar Strategies Inc.

This is a Full-time position in Milton, ON posted August 20, 2020.

Are you looking to make a difference in a patient’s life?

At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism.

The Customer Service Representative will communicate with both our English and French speaking clients using telephone, fax and computer systems.

Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery Communicate with multiple external and internal customers Adhere to all procedures and work instructions in performing the job Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.

Maintain accurate information regarding backorders Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.

Responsible for customer account setup and customer file maintenance Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations Other tasks as assigned Post-secondary education or equivalent in a related discipline; Minimum of 2 years experience in a warehouse customer service role MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Strong work ethic, sense of responsibility, high level of attention to detail; Proactive customer focus; Ability to work in a team and independently as well as with minimal supervision; Ability to multi-task in a fast paced environment; Self-starter, efficient, organized; Capable of consistently producing high quality work under pressure and in a timely fashion; Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint); Strong proficiency in order entry systems; Excellent problem solving ability; and Mandatory ability to communicate clearly in English and French required.

We offer competitive total rewards compensation.

Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

Competitive compensation packagesComprehensive health and dental plansFlexible& remote workingoptionsEmployer RRSP-matchingOnline peer-to-peer recognition programCorporate discounts with multiple establishments, including fitness centersHealth& Wellness program AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world’s largest pharmaceutical services companies.

Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.

We operate the backbone of the healthcare supply chain.

We drive the future of local care delivery.

We guide medical innovations to market.

We create healthier futures.