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Bilingual (French/English) Customer Service Representative


This is a Contract position in Toronto, ON posted September 28, 2020.

A multi-billion dollar insurance and wealth management group in Canada is looking to add Bilingual Customer Service Representatives on a permanent basis to their downtown Toronto team.

Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work downtown Toronto?

If you answered yes to these questions, the Bilingual Customer Service Representative position may be a great fit for you!

This is a work from home opportunity as their office is currently closed.

Why do you want this job?
-Located downtown Toronto at University and College, with the option to work from home
-Rotational shifts are from Monday-Friday between 7:30 am and 8:00 pm
-Starting salary is $45,000/year and 2 weeks of vacation
-Work for an industry leader who is continuously growing and expanding
-Extensive 7-week training program with support, hands-on management

What will you be doing?
-Working in a fast-paced environment that can be stressful at times
-Answering a high volume of calls, between 100-150 per day
-Handling inquiries regarding health and dental claims, or administrative matters
-Providing excellent service in a timely manner, completing calls within 3-5 minutes
-Responding to inquires via email

Who are you?
-Fluently bilingual in French and English
-Previous experience handling a high volume of customers in a call centre environment
-Experience with medical and dental benefits is a must
-Previous call center experience is an asset
-Tech-savvy, able to toggle between screens and navigate an online information system
-Available to work between 7:30 am and 8:00 pm
-Team player with the ability to work independently

This Bilingual (French/English) Customer Service Representative position offers you the opportunity for permanent employment and professional development with a company that values teamwork, high performance, respect and continuous improvement!

If you possess the skills we are looking for and are looking for a permanent opportunity for let’s connect!

To apply:
1. Apply online!
2. Send a copy of your resume to and mention ”Bilingual Customer Service Representative Toronto”

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.