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Bilingual Customer Service Representative

SYNNEX Canada Limited

This is a Contract position in Guelph, ON posted December 24, 2020.

What makes SYNNEX extraordinary? We believe that success is achieved by bringing together unique points of view. Our team is comprised of innovative perspectives from a diverse group of bright minds who are inspired with a vision to imagine and the energy to make it happen. Whether you’re just starting out in your career or a seasoned executive, we have a wide range of opportunities for those who have a passion for technology and a desire to bring their full self to work every day where you can grow and make a difference.

 

Take the next step towards a rewarding career and be a part of a team that embraces inclusivity and teamwork. You’re ready to be SYNNEXtraordinary!

Our recruiting experience is digital!

Technology is at the core of our business – we don’t just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience.

Bilingual Customer Service Representative

We are looking for a detail-oriented, hands-on, results-driven Bilingual Customer Service Representative with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include resolving customer inquiries pertaining to return authorizations and shorts, damaged or lost shipments.  You will perform research as needed to facilitate prompt resolution based on policies and procedures, with a minimum of 1 to 2 years of prior working customer service experience and excel at working in a team environment.

Get Inspired by the Work You’ll Do

  • Issue Return Authorizations numbers (RA’s) for products purchased from SYNNEX within Return Policy Guidelines

  • Handle a large volume of inbound calls from customers (25 – 50 daily)

  • Handle large volumes of faxes and e-mail requests

  • Follow procedures to seek approval on customer RA requests “out of policy”

  • Interface with several internal departments to research and resolve issues – RA Receiving, Traffic, Inventory Control, Buyers, Product Management, Financial Services, Sales, and externally with vendors

  • Deliver on response commitments to customers – currently fax requests 48 hours, customer messages same day

  • Answer customer queries on a variety of transactions – status of order, return credits, account balances, product availability and pricing, vendor warranty

  • Research and resolve customer problems – shipping discrepancies, tracer requests, credit and debits when required to reconcile the account and obtain the necessary sign-off

  • Monitor returns on customer accounts as well as develop rapport with contacts

  • Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health & safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation to the employer.

Your passion is sparked by:

  • Bilingual (English/ French) is required both written and verbal

  • Minimum completion of high school plus a minimum 1 or 2 years prior working experience in a customer service role

  • Professional phone manner

  • Strong verbal and written communication skills

  • Ability to multi-task and prioritize

  • Working knowledge of MS Office-Word, Excel, Outlook

  • Previous work experience within a similar role is preferred

  • Problem solving skills

  • Computer product knowledge an asset

  • Enjoy working in a busy, high volume transaction environment

  • Core competencies include analytical skills, communication skills, dependability, listening and negotiating skills, organizational and multi-tasking and a high degree of quality customer service

We have Great Perks • Three-weeks’ vacation • Every day is Casual Day • Comprehensive Group Health Insurance plan • Profit Sharing Opportunity • Employee Referral Award program • Employee Purchase Plan/ Company Discounts • Out of Country travel assistance • Health/ Wellness initiatives • Paid Sick Days • Employee Assistance Program • Education Reimbursement • Milestone Service Awards • Community Involvement activities in partnership with Kids Help Phone • Employee of the Quarter awards • Group RRSP with Company Matching • Training Opportunities • Huang Leadership Development Scholarship • Bi-annual President’s Club • Annual Founders Award

Be Inspired In Your Career.

@ SYNNEX Corporation, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. 

@ SYNNEX Canada Limited, we are committed to supporting accommodation and inclusivity for persons with disabilities throughout the recruitment process and employment lifecycle. If you require accommodation during the recruitment and selection process, please let us know; we will work with you to meet your needs. 

Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.