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Application / Desktop Support – Helpdesk

TalentSphere Staffing Solutions

This is a Contract position in Toronto, ON posted February 8, 2021.

View all jobs Application / Desktop Support
– Helpdesk North York, Ontario
· Information Technology Apply Now Helpdesk Support
– Application / Desktop Support North York Permanent Full-Time Long term career path BE PART OF THE EVOLUTION Our client, in the manufacturing sector is looking to add to their in-house IT support team.

Supporting end-end user both locally and remotely across North America, this is a busy environment using a ticketing system.

Key to your success with be a ”Can-Do” attitude and willingness to take on issues and see them through.

Responsibilities : Manage and process all telephone, online or email technical support requests and incidents Answer all user requests log them and analyze, document and resolve problems to end users’ satisfaction Escalate tickets as required Follow-up with users until the issue is resolved and the ticket is closed Ensure that user requests are handled according to established service criteria Perform basic remote desktop, application and network troubleshooting and provide high-level support to all users based on troubleshooting results and according to established criteria Install computer hardware and software Identify and resolve various types of incidents related to workstations, printers, mobile units, IP telephony and video conferencing Participate in and manage multiple tasks, activities, deployments while being able to report on them Deliver project status updates
– i.e.

keeping track of and ensuring all aspects of activity or deployments are moving in the right direction Ensure that workstations and peripherals are operational and optimally used Create and destroy user profiles and various types of access according to client needs Provide daily follow-up on active tickets Document, analyze and continuously improve procedures, problems and their resolution Provide advice to users Provide backup to peer group during absences Assist with equipment set-up; meetings, conferences etc.

Requirements : College diploma in computer science or equivalent.

Minimum 2 years of experience as a Technical Support Analyst in an IT Support environment In-depth knowledge of Microsoft Windows 10, Microsoft Office suite and tools, desktop and laptop computers, iPhones, iPads, multifunction printers, video conferencing, and basic networking Excellent troubleshooting and incident resolution skills Skills and Attributes: Strong communication skills Good interpersonal skills, team player and contributor to a positive team dynamic.

Ability to work under pressure; sense of urgency and customer service-oriented Versatility, adaptability to new technologies and change Strong organizational, priority management and multitasking skills; results-oriented Motivated, creative, flexible, responsible and proactive Availability to work outside regular work hours A criminal background check will be part of the application process.

Only applicants with the legal right to work in Canada can be considered This position is an IN OFFICE role, require work from the company head office.

Apply Below TalentSphere Staffing Solutions Inc.

www.talentsphere.ca Canada Toronto: 416-900-3435 Calgary: 587-333-7929 Montreal: 438-448-4300 Vancouver: 778-807-9777 International Offices USA Toll-Free: 1855-900-3435 USA
– Dallas: 469-498-2002 Ireland
– Dublin: 01-531-3535