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Customer Quality Specialist Level C

Magna International

This is a Contract position in Newmarket, ON posted September 24, 2020.

Group Description


The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML’s expertise light the path to innovation, safety and styling.



Role Summary

Responsible for all aspects of quality for current programs and continuous improvements for all products developed and produced at Dortec within a specific program/process centre

Key Responsibilities

  • Customer Support
  • Prepares 24 hour responses and update Fast response – Official and Verbal for customer concerns.
  • Coordinate/review & ensure containment, sort/rework actions for external and internal issues
  • Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
  • Participate in customer IQ meetings when required
  • Support warranty tear down analysis and problem-solving resolution/reports
  • Manages field representatives to ensure effective containment (when necessary) and timely closure of customer concerns and new model launch support
  • Participate in launch readiness (customer issues, safe launch results & I charts)
  • Manges Customer concerns Matrix, Paynter charts and PPM

Responsibilities Continued

  • Update Fast response / QOS and Stepdown
  • Performs customer good will visits when required and daily /weekly follow up with Customer liaison
  • Develop safe Launch process for current and new Launch
  • Production Support / Approve Service Launch Shipment activities
  • Identify proactive quality improvement and defect prevention by assisting MFG and in implementing mistake/error proofing fixtures and devices
  • Facilitate quality related meetings for assigned products and maintain meeting minutes
  • Leads and Coordinates problem solving for internal concern resolution with CFT.

Key Qualifications/Requirements

  • Holds Others Accountable
  • Leads by Example
  • Makes Decisions
  • Resolves Conflict
  • Analyses Data
  • Attends to Details
  • Confronts Issues
  • Copes with Deadlines
  • Follows Through
  • Time Conscious

Additional Information

  • Completion of community college diploma/certificate.
  • Less than 1 year of work related experience.
  • Minimum completion of post secondary education program in mechanical/quality engineering
  • ASQC certification as a quality engineer (CQE) preferred
  • Experience with Tier1 automotive preferred
  • C-Level requires no formal working experience

Accommodations for disabilities in relation to the job selection process are available upon request.

11–Quality F–Permanent/Regular