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Office Administrator/Receptionist

Propel Physiotherapy

This is a Part-time position in Etobicoke, ON posted September 14, 2020.

* Dynamic position with a close-knit team* Opportunity to help clients with a wide array of physical ailments and disabilities* Permanent, part-time hours to start with potential for full-time hours* Autonomy and opportunities for growth and development Making a difference for people who live with chronic pain, neurological issues, and complex injuries requires more than the same old treatments, day in and day out. We believe that if you really want to help people live a life transformed, more meaningful, and pain-free, you need to provide a whole therapeutic experience: from a comfortable atmosphere, to customized and integrated treatment plans, everything needs to stay client-focused. Keeping all of this organized and running smoothly requires patience, dedication, and a commitment to supporting our clients.If that sounds like you, then we want to hear from you!We’re Propel Physiotherapy ( , an open-concept multi-disciplinary clinic that offers unparalleled comfort and quality services. We’ve got a range of professionals—everyone from RMTS, to PTS, to Kinesiologists and Yoga Therapists —we treat every client as an individual with specific needs and challenges. We specialize in complex orthopaedic and neurological injuries and take pride in offering a continuum of treatment options that few other clinics can match. Due to growth, we’re looking for a new Office Administrator/Receptionist to help manage the day-to-day of our clinic so people can feel, work, and live better.Office Administrator/Receptionist:You’ll join our close-knit front office team, supporting with a variety of tasks like booking appointments, billing, engaging with clients, and following our COVID-19 protocols. As the face of our clinic, you’ll represent our organization professionally and positively. Practically speaking, you will:* Book client appointments with various professionals (e.g., massage therapists, physiotherapists, kinesiologists, etc.) via phone, email, and in-person, and greet clients and engage with them upon arrival and departure* Complete billing, follow up on invoices, and examine any anomalies with client or insurance paperwork to ensure consistency* Perform screening and intake questionnaires* Complete in-house laundry duties and disinfect high contact areas* Connect with previous clients via phone and email to check-in and determine if any future appointments can be booked* Present information clearly to clients and complete light marketing duties like client follow-ups* Participate in education sessions and collaborate with team members* Assist in storing, managing, and archiving files, copying and distributing reports, and faxing/scanning documentationSince many of our clients have complex injuries, at times combined with mental health issues, you’ll be able to support them with treatment that will improve their lives. You’ll need to be comfortable engaging with clients with trauma and disabilities, cognizant of the fact that client interactions may vary, and excited by the opportunity to make an impact in their lives on their road to recovery.To excel in this role, you’ll need to have excellent communication skills, both written and verbal, and the ability to engage with clients with varying disabilities. You’ll need to be organized, have strong time-management skills, excellent attention to detail, and be able to manage busy or stressful periods in our rewarding environment. You’ll also need to be tech savvy, as you learn and work with multiple computer programs frequently.Ours is a place to grow, create professional relationships with coworkers, and lasting connections with clients. If you’re ready for a challenge, this could be the place for you.  Working with Propel Physiotherapy:This is a permanent position, with part-time hours to start, with the possibility for future full-time hours. You’ll typically work in the clinic on Monday’s, Wednesday’s, and Friday’s from 9:00am-5:00pm or 10:00am-6:00pm, and occasional weekends as needed. You’ll earn a competitive wage, commensurate with experience, and vacation time.Our Etobicoke clinic is large, open, and spacious, with both private and open treatment stations. Our team is cohesive, we have an upbeat and positive work environment, and we support one another. Our focus is on collaboration, not competition. Teamwork and mentorship are at the heart of our culture, which means you’ll have opportunities to learn, advance/grow, and make great working relationships that will last. Qualifications:* Experience with reception duties and scheduling in an office administrator, receptionist, or similar role* Experience in a customer/client-facing role, engaging with customers or clients over the phone and in-person, preferably in a healthcare setting though not required* Excellent telephone etiquette and experience communicating clearly with clients * Strong computer literacy, and proficiency with MS Office Suite (Outlook, Word, Excel, etc.)* Personal or work experience working with individuals with disabilities or injuries* Experience using billing software for processing client payments* Ability to pass a criminal background record check* Post-secondary degree or diploma in health sciences, kinesiology, massage therapy, physical therapy, or related (an asset)How to Apply: Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups.We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.