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Intermediate Claims Representative, Accident Benefits

Economical Insurance

This is a Contract position in Ottawa, ON posted August 20, 2020.

Intermediate Claims Representative, Accident Benefits


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people – and its customers – and has a track record of doing big things, get ready to love it here.


*** Please note: this role is available in Kitchener-Waterloo, London, Toronto, Mississauga and Ottawa ***


What can you expect in this role?

  • Securing details of claims by corresponding with claimants and/or representatives

  • Assessing coverage eligibility and reviewing and applying interpretations of policy wordings in the resolution of coverage issues

  • Applying applicable Priority Rules chart to each claim file

  • Processing election of income replacement, non-earner, and attendant care claims

  • Reserving files appropriately after assessing claim

  • Maintaining detailed file records on an electronic claims system

  • Processing payments after confirming benefits, eligibility and reserves

  • Coordinating the most effective course of action for claims

  • Confirming collateral benefits

  • Responding to claimant correspondence and accident benefit forms in accordance with the applicable legislation

  • Reviewing and approving, when appropriate, treatment plans for claimant rehabilitation

  • Arranging insurer examinations to determine benefits eligibility

  • Preparing referral packages and obtaining the necessary medical information for insurer examinations

  • Responding to assessment recommendations

  • Other duties as assigned


What do you bring to the role?

  • University degree, college diploma in related field or the CIP designation

  • Minimum 2 years of accident benefit claims handling experience

  • Proficient in MS Word and Excel

  • Professional, friendly and courteous in all interactions, whether with customers or co-workers

  • Able to perform well in a busy operation and remain calm under pressure

  • Team player adaptable to a changing environment

  • Strong written and verbal communication skills


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.


Go ahead and expect a lot – you deserve it.


We offer: 

  • Competitive salaries, with potential for an annual raise and bonus

  • Pension and savings programs, with company-matched RRSP contributions

  • Generous time away, including vacation and personal needs days

  • Paid volunteer days and company matching on charitable donations

  • Educational resources, tuition assistance, and paid time off to study for exams

  • Two annual wellness campaigns – participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)

  • An unlimited employee referral bonus program

  • Flexible work schedule

  • Discounts on products and services




To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.