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Clinical Program Coordinator

Flemingdon Health Centre

This is a Contract position in Toronto, ON posted December 1, 2020.

Employment Terms: Regular full-time (35 hours/week, with the flexibility to work in evenings and weekends)

Salary Range: Annually $55,025-$64,735 plus benefits (Health, Dental and HOOPP pension plan)

Expected Start Date: December 2020

Reporting To: Medical Director, HATP or designate

Location: Health Access Thorncliffe Park (HATP) sites. This position will be located within any of the HATP service locations based on community and program requirements.

Background: Health Access Thorncliffe Park (HATP) is committed to providing coordinated Health & wellness services to the Thorncliffe Park community. It is an innovative partnership between Flemingdon Health Centre (FHC) and TNO-The Neighbourhood Organization (TNO) funded by the TC-LHIN. HATP is a community-driven initiative aimed to enhance interdisciplinary comprehensive primary health care, improve access to health, social, and community services in Thorncliffe Park.

Note: This is a HATP-FHC position.

Position Summary: Clinical Program Coordinator (CPC) is a new role created as a part of a reorganization of the management team at Health Access Thorncliffe Park (HATP). The CPC plays an integral role in the day-to-day operations of HATP. In collaboration with the Medical Director and Clinician Lead, the program coordinator is responsible for the overall implementation, management, and evaluation of programs and services delivered by HATP. We are looking for a passionate and innovative leader with interest, knowledge, and experience in managing programs in a healthcare setting.

The Clinical Program Coordinator is an essential member of the management team and will be responsible to manage Medical Secretaries and liaise with Clinical Team, Data Management Team, committees, and other stakeholders internal or external and Partners.

Responsibilities: The Clinical Program Coordinator works closely with the Medical Director and Clinician Lead to set standards for, provide direction to, and oversee the administrative/clinical team.

Management Responsibilities

  • Manage and supervise Medical Secretaries, this includes but is not limited to approving timesheets, vacations, professional development, performance reviews, etc.
  • Participate in recruitment and on-boarding of Admin staff such medical secretaries and other primary care staff
  • Participate in performance improvement plan and disciplinary process of administrative staff as required
  • Schedules providers in-clinic to ensure sufficient staffing is available (including during staff absences).
  • Facilitates solutions to meet the needs of providers including managing equipment, staffing, administration, and IT infrastructure.
  • Improves clinical practices by undertaking needs-assessments pertaining to patient care delivery and utilizing results.
  • Communicates with team members daily to address ad-hoc needs.
  • Schedule and conduct regular program meetings with providers.
  • Leads team discussions to update and modify administrative guidelines and procedures.
  • Ensures administrative guidelines and procedures are well documented.
  • Ensures staff delivering client services have the administrative support, resources, and tools required to work effectively and efficiently.
  • Coordinates the interface and improves flow between the Clinical, Administrative, Program, and Management teams.
  • Responsible for managing the confidentiality of Personal Health information of clients collected, stored, and distributed during the coordination of services
  • Responsible for managing confidential HR information of staff
  • Supports on-site staff from partner agencies who provide services at HATP, and brings issues forward to the appropriate team for discussion.
  • Support and coordinates execution of Quality Improvement planning with appropriate teams
  • Interfaces and liaises with Clinical and Management teams at FHC and TNOs on other sites and committees as appropriate.

Interprofessional Team Coordination

  • Supports clinical programs through team-based, patient-centered practices that meet professional and best practice standards of care.
  • Provides information and recommendations concerning clinical operations, risk management, and relations with the community and patients.
  • Coordinates report completion and correspondence with clients.

Data & IT Coordination

  • Coordinates data requests and other relevant issues from the team to the Decision Support Specialist (DSS)
  • Reviews data with DSS before presenting with the Clinical Team.
  • Escalates issues to IT Service Providers.

Other

  • Communicates with related­ healthcare organizations to promote the coordination and/or planning of local healthcare services.
  • Conducts program planning, implementation, and evaluation of HATP’s multi-disciplinary and outreach programs in collaboration with other HATP team members and physicians.
  • Participates in interdisciplinary meetings as required.
  • Responsible for pandemic inventory and supplies, in collaboration with the HATP RNs.
  • Other responsibilities will be assigned as required to support the team and program

Qualifications:

  • Two to four years of strong management experience within Community-based health organization(s), Public health, or other health sector organizations.
  • Degree from a recognized university with health science or community health-related discipline (e.g. Public health, Social Work, Registered Nurse) or a combination of education with relevant experience.
  • Excellent knowledge of Microsoft Office Suite (PowerPoint, Word, Excel).
  • Must have experience with the electronic medical record (EMR) preferably Telus PS Suite
  • Experience managing a busy inter-professional health care team in a multi-site healthcare setting.
  • Superior interpersonal skills in organization, research, evaluation, time management, communication.
  • Demonstrated conflict resolution and proactive problem-solving skills.
  • Strong track record in developing efficiencies and leading the development and evaluation of programs in a healthcare setting.
  • Desire and ability to update knowledge and skills through various means, including technology-based opportunities, courses, workshops, and conferences.
  • Demonstrated ability to welcome change and manage it innovatively.
  • Ability to work independently and manage a team, with little direction and support.
  • Ability to plan and organize own workload to maximize office efficiency.

Application Deadline: December 13, 2020, by 5 pm Eastern Time

Package

Salary: 55025.00-64735.00