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Bilingual Operations Officer


This is a Contract position in Toronto, ON posted February 3, 2021.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

As a Bilingual Operations Officer you will be handling a Customer Service desk providing both English & French services to our dealers, manufacturers and CIBC Banking Centres across Canada. You’ll be accountable for providing professional, timely and efficient service to our automotive clients, to our Banking Centre clients, business partners, and other areas within the bank. Daily funding and payments, reconciliation of reports, maintenance and reconciliations of client accounts and audits, performance of other duties as delegated by management and cross training will also be required in this position.

How You’ll Succeed

  • Processing & Attention to detail – Ensure that transactions are completed accurately and on a timely basis and in accordance to the Banks policies and procedures while dealing with high volumes and tight timelines.
  • Relationship Building– Required to respond to client’s and internal business partners inquires and requests, providing professional high quality customer service for the assigned portfolio to ensure client satisfaction. You will liase and interact with clients and internal business partners as part of the daily management of your portfolio. Communication includes emails and phone calls.
  • Administration & Analytical Thinking – Be able to work simultaneously on various tasks including loan inquiries,  interest calculations and loan processing principles. Have the capability of evolving and developing your business skills.

Who You Are

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-595 Bay St., 5th

Employment Type


Weekly Hours