Senior Consultant, Digital Customer, Salesforce

Job Type: Permanent 
Primary Location: Multiple Locations, Canada 
All Available Locations: Alma; Amos; Bas St-Laurent; Brossard; Burlington; Bécancour; Calgary; Chicoutimi; Dolbeau; Drummondville; Edmonton; Farnham; Fredericton; Gatineau; Granby; Grand-Mère; Halifax; Havre-Saint-Pierre; Hawkesbury; Jonquière; Kanata; Kitchener; La Baie; La Sarre; Langley; Laval; London; Markham; Matane; Mississauga; Moncton; Montreal; Niagara; Normandin; Ottawa; Prince Albert; Prince George; Quebec City; Regina; Rimouski; Roberval; Rouyn-Noranda; Saguenay; Saint John; Saint-Hyacinthe; Saskatoon; Sept-Îles; Shawinigan; Sherbrooke; St-Félicien; St. John’s; Toronto; Trois-Pistoles; Trois-Rivières; Val D’Or; Vancouver; Vaughan; Victoria; Windsor; Winnipeg 

Partner with clients to solve their most complex problems
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
 

Are you a creative thinker that loves to be on the cutting edge, solving problems though technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the most complex challenges? If so, Deloitte is the place for you! Help bring the power of digital technology to our clients and transform how they engage with their users. A career within our growing digital customer practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

What will your typical day look like?

As a senior consultant you’ll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.

• Serve as an integrator between business needs and technology solutions
• Problem solving and offering ideas to solve client issues
• Conduct relevant research, data analysis, and create reports
• Identify efficiencies and innovative approaches
• Maintain responsibility for completion and accuracy of work products
• Assist in proposal development as requested
• Develop your skills through training courses, mentoring, and daily interaction with clients

About the team

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

Enough about us, let’s talk about you

As a Senior Consultant, you have:

• Experience implementing Salesforce.com functionality and act as a knowledgeable liaison with business stakeholders.
• Strong technical knowledge and Integration experience
• Experience leading / managing a work stream on full life cycle enterprise implementations
• Experience working with customers and other team members to understand Business Requirements and Business Processes Analysis. Document detailed business, functional & technical requirements.
• Worked closely with business stakeholders, business analysts, implementation partners and integration/development, and quality assurance teams.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Bachelor’s degree in computer science, information systems, business or other technology-related field or equivalent number of years of experience.

Additional Qualifications

• Previous consulting experience
• Salesforce certifications
• Experience with the following Salesforce modules or Apps: Salesforce Sales Cloud, Service Cloud, Field Service, Force.com, CPQ
• 3+ full life cycle Salesforce implementations
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

• You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
• You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
• You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.