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Manager, Client Loyalty Solutions

CIBC

This is a Contract position in Toronto, ON posted February 19, 2021.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

Reporting to the Senior Director, Client Loyalty Solutions, you will be responsible for managing the day to day operations of the Aventura Loyalty program. As a successful candidate, you will be required to work closely with internal and external vendors to ensure the smooth and seamless execution in terms of operational excellence, platform enhancements and program updates. A key part of your role will be identify opportunities and improving on current processes including fraud procedures, fulfillment, controls, call centre operations, escalations, and the client journey. You will also be required to assist in ensuring that the team’s audit, compliance, and governance requirements are current and sustained.

How You’ll Succeed

  • Relationship & Client Management – You will be required to collaborate effectively and ensure alignment with internal and external partners including Risk Management, Finance, Legal and Compliance, Privacy, Business Controls, Delivery Channels, Marketing, Client Care and the office of the Ombudsman, Technology, other lines of businesses, and external agencies/vendors – to deliver client focused programs and processes that deepen our client relationships and make CIBC ‘Easy to Bank With’ and Aventura top of wallet.  Support initiatives to simplify Card processes and deliver a better client experience.
  • Process Champion –  Part of the role is being responsible for Aventura processes, you are expected absorb a deep understanding of our processes, identify their purposes, and find opportunities to improve upon them. As new technologies emerge and priorities shift, keeping our processes current and on purpose will make the client experience best in class.
  • Vendor Management & Delivery – You will be required to work closely with our two key vendors on a daily basis. You must mindful of and embrace our CIBC priorities, policies, and standards while working with our vendors to deliver a seamless experience. You must be able to balance and tactfully manage vendor needs and asks with our business objectives.

Who You Are

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
  • You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
  • This is a regular full time role with a schedule of 37.5 hours each week. Your hours will be based on our banking centre operations, and you may need to work days, evenings and weekends

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto 750 Law Ave. W., W6

Employment Type

Regular

Weekly Hours

37.5