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Bilingual Compliance Investigator

The Canada Life Assurance Company

This is a Contract position in London, ON posted February 4, 2021.

Job Description

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.


Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg. 


Do you want to be part of a supportive and collaborative team? Do you want every day to involve new and interesting challenges? Do you want to make a difference to the company and its customers? If so, we’re searching for the right candidate to join the Market Conduct Investigations team. In the role of Investigator, the successful applicant will be accountable for investigating and resolving sensitive issues and allegations of negligence and misconduct by financial security advisors/mutual fund representatives. They will play this key role by executing investigations to protect the integrity of our company and the livelihood of our customers.


What you will do 

  • Leverage big data and new technologies to conduct investigations into allegations of financial advisors’ and mutual fund representatives’ misconduct and inappropriate activity.
  • Report the outcome of these investigations to senior management and other key stakeholders (i.e. Regulators, Distribution partners, Errors and Omission insurers, etc.).
  • Actively prevent media threats and reputational damage through misconduct identification and remediation.
  • Provide support to the law department on litigation matters.
  • Plan and execute special projects to enhance the effectiveness and capabilities of the Market Conduct Investigations team.

 What you will bring 

  • Bilingualism required. Applicant must have fluency in both English and French, written and verbal.
  • Post-secondary degree or diploma strongly preferred. Degrees in law, criminology, economics, or business are an asset.
  • Investigative, legal, compliance or financial/insurance industry background. Any of the below knowledge areas would be an asset to the role:
    • Understanding of life, health and disability insurance and/or investment products, including segregated funds and mutual funds;
    • Understanding of legal implications in communications;
    • Understanding of professional liability insurance; and
    • Knowledge of regulatory requirements and obligations involving life insurance and mutual fund products.
  • Excellent communication skills, including the ability to clearly and concisely present and explain information and recommendations to a wide variety of internal audiences and the ability to interview various parties associated with a case.
  • Excellent interpersonal skills and the ability to influence and persuade.
  • Excellent judgment and decision-making skills.
  • Strong critical thinking and problem-solving skills.
  • Strong organization and time management skills.
  • Ability to work independently and in a team setting.

    *Please note that presently, our team is working remotely due to the Covid-19 pandemic. The successful candidate will also work remotely, with the understanding that Canada Life is continuously evaluating when a safe return to the office is feasible. Training will be provided using video conferencing and other online resources.


    Eligibility Requirements:

    • Regular full-time/regular part-time employees must have been in their current role for a minimum of one year or as otherwise specified in the employment contract.
    • Temporary or casual employees must wait until one month prior to the end of their assignment before applying.
    • The employee must be demonstrating acceptable performance.
    • Preference will be given to qualified candidates in London or Montreal

    Note:   For internal candidates, the current leader’s approval can override these requirements.  In this case, the leader’s signature must be included on the internal job application or an email from your leader must be sent to the respective HR Consultant.


    Be your best at Canada Life- Apply today 


    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  



    Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted